Susan is an experienced health care professional with seventeen years experience as vice president at New York and Connecticut hospitals. She also directed the quality initiatives program for a national PPO with 19 million members.

Since starting her own company in 1994, Susan has spoken for groups in 45 states. Who are the holdouts? Well, if you know anyone in Kentucky, North Dakota, South Dakota, Alaska or Montana…..

For her communications work, Susan was awarded the General Electric Circle Award and a Life Communicators Award of Excellence. She is a Certified Speaking Professional, the highest earned designation of the speaking profession. Susan is a Fellow of the American Society for Healthcare Risk Management and a Commissioner of the Connecticut State Commission on Medicolegal Investigations.

Throughout her career, Susan has been pegged a workaholic by friends. The point was proven when she was struck by lightning while traveling to give a presentation. The speech took precedence over a visit to the emergency department. When she’s not traveling, Susan enjoys spending time on the Connecticut River with her husband George and children Jane and Thomas.

Known for providing practical, relevant content in a dynamic and enthusiastic manner*, Susan will inspire your staff or association members to implement strategies that result in enhanced job and patient satisfaction.