His Selling With Service program, also called Marketing Is A Philosophy, Not A Department, focuses on action ideas guaranteed to have a significant impact on the way you and your employees think about customer service. Phil and his ideas are featured in numerous other books, audio and video programs, including The Quest for Quality, Speaking of Success, The Art of Professional Serving, Six Figure Selling, and the college text, Selling By Objectives.

Personal Background
Phil worked his way through college as a salesman by day and an entertainer by night. His sales career began at age sixteen selling high ticket imported cars, and then burglar alarm systems. He rose through the ranks to Vice President of Marketing of a major alarm company. After several years in the field, Phil realized that there had to be a better, more professional way to sell than the old hard sell methods that he had been taught. Never one to keep a good idea to himself, Phil co-wrote Non-Manipulative Selling and became a professional speaker. In the twenty-five years since, Phil has shared his expertise with audiences around the world. Phil currently lives in La Jolla with his wife Susan and five children.