Van Hooser is also a successful business author whose expertise has been published in numerous trade journals and publications including Investors Business Daily. In his best-selling book, "Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty," Van Hooser uses his encounter with one very special cabdriver to illustrate a proven customer service model that builds customer loyalty and improves profitability even in the most difficult business environments.
Through his masterful storytelling, Phil's audiences experience tried and true leadership and customer service lessons drawn from the real work world -- ideas that can be quickly transferred to current circumstances to create immediate improvements.
Van Hooser’s clients include such well-known corporations as P&G Pharmaceuticals, BlueCross BlueShield, Lockheed Martin, KPMG and Verizon Connected Solutions. He receives rave reviews for connecting and interacting with his audiences like this comment from Dan Daniel, President, ArvinMeritor LVA:
A longtime member of the National Speakers Association, Phil has earned NSA's Certified Speaking Professional designation and he currently serves on NSA's board of directors. In 2006, Phil was inducted into NSA's Council of Peers Award for Excellence Speaker Hall of Fame. Professional speakers who have reached the highest level of speaking performance are selected for the CPAE Speaker Hall of Fame. Phil resides in Princeton, Kentucky.
Articles by Phillip Van Hooser:
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