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TOPICS:
Leadership
Motivation
Success
Customer Service/Loyalty

FEE CATEGORY:
10.0k to 15.0k

    Since 1988, Phillip Van Hooser has spoken, written and consulted on leadership and customer service issues worldwide. From his experience as a manager for FORTUNE 500 heavy manufacturing and consumer products companies, Phillip Van Hooser knows the leadership methods that inspire employees to improve their performance and productivity. As a director for a locally owned community bank, Phil clearly understands the link between exceptional customer service and profitability.

    Van Hooser is also a successful business author whose expertise has been published in numerous trade journals and publications including Investors Business Daily. In his best-selling book, "Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty," Van Hooser uses his encounter with one very special cabdriver to illustrate a proven customer service model that builds customer loyalty and improves profitability even in the most difficult business environments.

    Through his masterful storytelling, Phil's audiences experience tried and true leadership and customer service lessons drawn from the real work world -- ideas that can be quickly transferred to current circumstances to create immediate improvements.

    Van Hooser’s clients include such well-known corporations as P&G Pharmaceuticals, BlueCross BlueShield, Lockheed Martin, KPMG and Verizon Connected Solutions. He receives rave reviews for connecting and interacting with his audiences like this comment from Dan Daniel, President, ArvinMeritor LVA:

      "Phillip Van Hooser has a unique gift in his ability to connect with people at all levels in any organization. He takes leadership and customer service principles which can be difficult to practice on a daily basis and communicates them clearly and in a common sense manner so that everyone can relate them to their own situation."

    A longtime member of the National Speakers Association, Phil has earned NSA's Certified Speaking Professional designation and he currently serves on NSA's board of directors. In 2006, Phil was inducted into NSA's Council of Peers Award for Excellence Speaker Hall of Fame. Professional speakers who have reached the highest level of speaking performance are selected for the CPAE Speaker Hall of Fame. Phil resides in Princeton, Kentucky.

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