For over eighteen years she has served such clients as the Houston Astros, NASA, Compaq, Continental Airlines, The Texas Medical Center, Southern Gas Association, Kroger, International Customer Service Association, Enron, Home Depot,Louisiana Superdome, American Institute of CPA's and others. She is currently being sponsored on the East Coast by Inc Magazine and Citizens Bank for a series of seminars on employee retention.Peggy is a regular contributor to Inc Magazine's Web page, Inc.com, in their customer service section.

Be prepared to participate and have fun as Peggy is known for the interactivity of her presentations. She also shares her expertise as a business columnist who has written over 400 articles on customer service and management. Peggy is the author of the book, "Customer Service--The Key To Your Competitive Edge," a common sense guide to establishing a customer service program and is a contributor to the book, "Celebrate Customer Service."

Peggy has been president of two chapters of National Speakers Association (Houston and New Orleans) and has three times served as a board member of the American Society for Training and Development, also in Houston and New Orleans. She has earned the title "Certified Speaking Professional," a designation earned by less than 9% of all speakers in the USA.

Presentation Topics...

• I Love Complaining Customers!
• Realizing Your Potential - Making the Most of You
• Putting Balance in Your Life - Can You Really Have It All?
• Impressions - The First May Be Your Last
• People Power - Keeping Your People Fired Up and Motivated
• The "How" Behind "Wow" - What It Takes to Provide Exceptional Customer Service