Larry Johnson has presented to more than 2,000 audiences in every state in the Union, as well as in the United Kingdom, Hong Kong, Canada, Costa Rica, Malaysia, Indonesia and Australia. He has been a regular speaker at Inc. Magazine's international conferences, and has been a featured speaker at eight conventions of the International Customer Service Association.

Larry Johnson has published more than 40 articles in national and international journals on the topics of leadership, customer service, and teamwork. When Larry Johnson speaks, behaviors change, interpersonal skills increase, employee attitudes improve, and group performance climbs. An expert in management practices, human relations, and customer service, Larry Johnson presents more than 200 seminars and speeches per year. His humor-filled, content-packed programs will give your people positive, practical ideas for achieving organizational and individual excellence.

Larry Johnson's background includes 4 years in health care management, 7 years as a training manager in government and private sector, and 15 years as president of his own consulting firm. Larry Johnson received the City of Phoenix Award of Excellence for the city's team-based quality improvement program, a program then featured in a PBS-TV documentary by Tom Peters titled, Promoting the Common Good--Excellence in the Public Sector. Larry Johnson holds a Bachelor of Arts in Education from Arizona State University and a Masters of Education in Counseling Psychology from Northern Arizona University.