He is the co-author of an awakening book published by McGraw-Hill, SuperService: 7 Keys to Delivering Great Customer Service, Even When You Don't Feel Like It! Even When They Don't Deserve It! FOX Television recently aired a special story featuring Jeff, which focused on the state of customer loyalty. Jeff tackles serious topics with humor and candor, teaching his audiences to look first at what they do to create change, rather than wait for the other person to make a move.

Why Clients Hire Jeff?

1. Because Jeff’s presentations inspire people to communicate in a way that translates to profits. Clients hire Jeff because they want their people to take responsibility for how they themselves impact the bottom line. They want to be able to improve the quality and performance of the most expensive resource they have: their employees. They want to help their people be profitable by working collaboratively in teams and making goals that support the vision and core values of the organization. Jeff delivers what they want.

2. Because Jeff customizes his presentations. Client after client appreciates the way Jeff’s materials are crafted to fit specifically to their corporate vision, industry, situation, goals, and audience. Testimonial after testimonial that Jeff has received in almost two decades of work as a collaborative consultant and communications expert mentions this attribute.

3. Because he can rivet an audience. Jeff keeps audiences captivated and engaged by using memorable stories, dramatic examples, and visual illustrations.

4. Because Jeff’s expertise is based on sound research and thinking. Jeff presents a series of supported customized scenarios that reveal his sources, support his logic and supply information on how he came to this knowledge. There is no “fuzziness” here. Every person who attends Jeff’s highly motivated presentations get meaningful insight on how they impact the bottom line. People understand that by taking responsibility for their own actions they not only increase profitability, job security and satisfaction—they actually enhance their lives because Jeff provides actionable steps you can rely on.

5. Because you can bring Jeff back again and again. Over half of Jeff’s presentations are to repeat clients. If you liked him two years ago he’s a perfect fit for your group again because his information has changed to focus on a new set of business developments and techniques. Many of Jeff’s clients have retained him for 5, 7, and even 20 years running.

6. Because his audiences leave thinking. One recent audience member put it perfectly, “WOW! –Attitude is so powerful; a domino effect...” Jeff is a motivator, consultant, and advisor who provokes thought.

7. Because he’s easy to work with. Jeff is flexible, organized, prepared, and makes his clients' jobs easier.

8. Because you can use him in a variety of situations. Keynote presentations, seminars with interactivity, meeting moderator, discussion facilitator, panel participant, consultant and facilitator. Jeff fits all these roles comfortably and ably.

9. Because your audience can interact with him. Jeff’s depth of knowledge and ability to think on his feet makes him a perfect presenter for high-level audiences as well as extended question and answer sessions. This is a guy who knows his subject, stands up to questioning, and gives your audience the benefit of his position as a business leader.