Jake hired, trained and managed a sales team that launched Disney Vacation Club, Disney's version of timeshare, successfully breaking the negative stereotypes typically associated with sales people and that type of buying experience.He took a three-year hiatus from Disney to run the New York State sales and training region for the Franklin-Covey organization, teaching productivity and sales skills to organizations such as Xerox, Kodak, and Bausch & Lomb.

Recognized for his training talent and sales skills, he rejoined Disney in 1996 to start and lead the consulting practice for the Disney Institute, Disney's external training arm. Coordinating a team of designers, facilitators and sales people, Jake increased the consulting practice to over one-third of all Disney Institute's business.    

His company, Integrated Loyalty Systems (ILS), is an industry leader in customer service training, leadership excellence and corporate culture development. Under his dynamic leadership, organizations have moved from mediocre to world-class service providers. ILS also specializes in strategy development, cultural transformation, service development, process improvement, the physical architecture of service, and leadership development around the theme of service excellence. 

Jake and his team have helped many organizations make successful cultural transformations. In addition, they have contributed to creating customer and patient-centric architectural blueprints.

Jake has a passion for, and expertise in, what it takes to create and maintain a world-class service organization. He has consulted with over 100 top organizations on the subject and has been nationally recognized for his expertise and delivery skills. Jake is a highly sought-after leadership speaker and consultant and is an inspiration to all of his audiences.