Formerly the head of training at Disney Studio's Walt Disney University, Doug also worked at Disneyland where he provided the well-known "Traditions" orientation program and other leadership courses. Pivotal in Doug's career with Disney was his experience in the mid-80's when the corporate culture changed from the arrogant: "we're the best, why change?" To the progressive: "don't rest on your laurels" powerhouse corporation that it remains today. Join Doug as he takes you on an entertaining and insightful journey behind the scenes to discover both the secret of Disney's success and how it has overcome spectacular challenges.
Fluent in Japanese, Doug was on the start-up team for Tokyo Disneyland, working in Japan for two years creating Disney's first international theme park. Both when he worked for NEC Electronics and currently in his private consulting practice, Doug addresses the topics of global and domestic customer service, leadership, and cultural diversity with his clients in the U.S. and abroad.
He is the author of 6 books including his most recent book The Changing Face of Today’s Customer, which proclaims the use of “cultural sense” in addition to common sense. It is endorsed by prestigious business leader Peter Ueberroth and One Minute Manager co-author, Ken Blanchard. He is also the author of Even Monkeys Fall From Trees, about the balance of art and science for outstanding customer service.
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