6 Essentials of Successful Selling
The Six Essentials of Successful Selling is the perfect induction for anyone selling and providing a service to customers. It examines the very basic fundamentals and principles of Sales and Service... First Class Communication and Presentation Skills
This power packed workshop illustrates the value of good communication and shows delegates how to first put together – and then deliver first class presentations that make a difference! It is a must for anyone ...
Understanding Exceptional Customer Service
This exciting Customer Service Workshop will provide delegates with a real understanding of customers, service and expectation levels. It shows delegates the secrets of Exceptional Customer Service...
How to become the very best in Field Sales
If you’re serious about being the best in a Field sales Environment then this workshop is for you. We analyse the proven methods, which help forge successful careers in Field Sales. Each delegate will learn...
Professional Selling Using the Telephone
This is one of the best introductions to selling and dealing with customers over the telephone you’ll ever experience. Telephone selling is all about pace, enthusiasm and high energy...
Sales Management Module 1
Sales Management Module 1 is an introduction into sales management and is dedicated to managing performance within the sales team.
Managing performance
- Setting targets.
- Bonus and incentive schemes.
- Great reports – poor performance!
- Appraisal.
- Disciplinary.
Sales Management Module 2
Sales Management Module 2 is about effective management communication, both spoken and written. Management Communication
- Oral (words/listening).
- Presentation skills.
- Report writing.
- Letter writing.
- Internal memos / emails.
- Organising your folders.
Sales Management Module 3
Sales Management Module 3 deals with meetings, how they should be structured, chaired and managed and ultimately how to ensure that the meeting’s objective is successfully achieved. Managing Meetings
- Setting up a meeting.
- Structure of a meeting.
- Chairing a meeting.
- Communication during meetings.
- Code of conduct.
- Participation during meetings.
Sales Management Module 4
Sales Management Module 4 looks at effective recruitment and coaches the sales manager through the search and selection process. Recruitment & Selection
- The Harvard Principle.
- The job advertisement.
- Job / person specifications / descriptions.
- Applications / CV’S / advertisements / letters.
- First / second interviews.
- Testing.
- Selection.
Sales Management Module 5
Sales Management Module 5 is an essential guide to people management and examines the different ways of getting the very best from your sales people. Managing People
- Coaching.
- Directing.
- Supporting.
- Delegating.
- Team profiles.
- Leadership skills.
- Goal setting.
Training the Trainer
This Module is designed for managers or supervisors with sales training responsibility and covers both the tele and field environments. - Telesales side by side.
- Fields Sales dual calling.
Basic Marketing Principles
Basic Marketing Principles is designed to give sales people and sales managers an understanding of a company’s marketing plan and how it should link with the sales strategy. - Establishing core values.
- The Marketing Mix.
- Channels to Market.
- Brand Positioning.
- The Marketing Plan.
