"Willie's Way" was inspired by an actual service encounter author and keynote speaker, Phillip Van Hooser had with a South Carolina taxicab driver, William "Willie" Watson. Most people can't imagine a cabdriver as a role model for customer service. But Willie is different! And audiences everywhere will be a different too once they learn the secrets Willie employed.

In both the book and his keynote presentation, Phillip Van Hooser presents the real-world customer service wisdom Willie, and other "Willie's Way" service providers have used to provide exceptional service experiences even under challenging circumstances. If your clients are looking to build their brand, develop top performing service professionals and increase their competitive advantage, Phillip Van Hooser provides fresh ideas and insights with "Willie's Way."

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Articles by Phillip Van Hooser:

• What You Can Learn About Being A Leader
  
• Commandments For Leaders
  
• All Stressed Up, With No Place To Go!
  
• A Matter of Trust
  
• Earning The Right To Be Heard:
  
• Authority
  
• Facing The Fearsome Facts
  
• Groups, Mobs, & Teams
  
• The Triangle of Success
  
• Why Leaders Do What They Do
  
• R-E-S-P-E-C-T