Gene Urban has been studying the science of goal achievement for over two decades. An athletic All-American himself, Gene studied world-class athletes. He read hundreds of books and articles on achievement. He tested dozens of tools and techniques on lots of people. Today, he is passing on what he calls “Productive Illusions” to those who truly want more out of life.

No Sweat: The Magic of Stress & Change Management
We don’t know who enjoys this talk more, Gene or his audience. People who know Mr. Urban, also know very little rattles him. Gene claims he conquered stress somewhere between his 90th and 100th leap from a perfectly good airplane when skydiving.

In No Sweat-The Magic of Stress & Change Management, Gene shares several powerful tools anyone can use to handle stress, right now! During the program, guests learn how to take a 3 minute vacation, how to instantly make better decisions under pressure (a lifesaving tool he learned in skydiving), and how we set ourselves up for a stressful day and how we can change. When Gene is done, your people will have new understandings and powerful tools that will make a difference in their lives.

Being A Customer Service Magician
What’s the difference between a great magician and a skilled customer service representative. Not much! Both are often asked to do the impossible. Gene Urban will give your organization new tools and understanding in the important field of customer service.

Topics include:

• Making Great Memories
• An Attitude of Passion
• Guests are Precious
• Invigorate and Invision the Best
• Caring for Customers.

Together the topic headings spell the word M.A.G.I.C. and customer service magicians are what your staff will become with this special seminar.