Creating Customer Commitment When Loyalty Is Up For Grabs
Launch your own 12-step program to reinforce key customer relationships, manage and maximize repeat business and stop costly defections. Hear step by step how to evaluate your customers, become indispensable to them and grow accounts. Twelve steps and a tool box full of strategies and techniques to set sales and profits soaring!

R&R: Building Referrals and Repeat Business
Stamp out sales slumps as you build an uninterrupted flow of high-pay-off referrals. Put powerful, positive word of mouth to work for yourself, and enjoy having buyers seek you out. Learn when to ask for referrals and when NOT to ask. Establish a higher, wider profile and learn how to stay top of mind with prospects. Discover why leverage, not luck, is the key to selling success. Scores of useable practices, tips and techniques will help you get ahead and stay ahead in today's race for business.

Power Networking: The Million Dollar Sales Habit
Abandon hit or miss sales tactics as you open doors to every prospective customer or client. Minimize rejection and meet personally with decision-makers. Choose "backward" or "forward" techniques, and learn how to achieve instant buy-in. Employ Power Networking as a stand-alone system or as a supplement to your present business development practices. Win over competitors' prized accounts, and keep score as your salespeople move from purveyors of products and services to relationship managers.

Minimize Mistakes to Maximize Sales
Errors of omission account for more lost sales than your competitors combined! In this bold, brash and always engaging workshop, it is the participants who hold the answers as Walt probes, provokes and asks the questions. Participants dig deep and enter into personal performance contracts with themselves. Thirty-three selling mistakes are scrutinized, including the top five mistakes in your very own industry! Inquire about optional, computer-based assessment.