 |
|
 |
Note: You have reached an old Web page, please go to: Speaking.com for the current site
TOPICS:
Customer Service
Corporate Culture
Management
Retail
Marketing
FEE CATEGORY:
15.0k to 20.0k |
|
|
Amazon.com
Robert tells the story behind the story of Amazon.com; the story you’ve never heard. His presentation covers the life of Amazon.com founder Jeffrey Bezos; his idea for Amazon.com; and how he built it up to become the most recognized retailer on the Internet. The presentation will answer the following questions: - Who is Jeffrey Bezos?
- How and why did he decide to start Amazon.com?
- What was the original concept for Amazon.com?
- Why did Bezos select Seattle to launch the company?
- How did Bezos and company construct the Amazon.com Web site?
- How did Bezos raise the capital for Amazon.com?
- How and why did he change his original concept?
- How and why did he change his philosophy to "get big fast"?
- How did Jeff Bezos become the poster boy of e-commerce?
- What has been the impact of Amazon.com on businesses throughout the world?
- What is the future of Amazon.com?
How To Become The Nordstrom Of Your Industry: The Eight Management Principles of America's #1 Customer Service Company - Provide Your Customer With Choices
- Create An Inviting Place for Your Customers
- Hire Nice, Motivated People
- Sell The Relationship: Service Your Cusomers Through The Products and Services You Sell
- Empower Employees To Take Ownership
- Dump The Rules: Tear Down The Barriers To Customer Service
- Encourage Internal Competition
- Commit 100% To Customer Service
|
|
|
