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J.D. Power III President J.D. Power and Associates ... The response we've received from our customers to your comments regarding customer service has been overwhelming... Robert Lee President Pacific Bell ...The department heads were very impressed with the facts you presented. Many of them thanked me, afterwards, and told me how motivated they felt after listening to you... John P. McGee President and Chief Executive Officer Solaris Health System ...Throughout the conference numerous attendees commented on your presentation and its importance to their everyday business. Thank you for reminding them that customer service is more than just talk it is really being of service... C. Arlene Davis CASI - Convenient Automotive Services Institute ...From the feedback we have received, the audience thoroughly enjoyed your presentation ... Diane Donohue America West Show Director America West - Regional Newspaper Operations and Technology Conference ... Thank you for sharing your knowledge of the Nordstrom experience at our conference. Mark L. Franczek Manager - Dealer Programs Cadillac Motor Car Division - General Motors Corporation ...Every year our presentations and presenters consistently vary in style and information, but the one constant is the high quality and informative aspect of each presenter and presentation. I'm sure that most everyone who attended walked away with new ideas and eager to receive more information... Patti Costello Director of Education ASHE - American Society for Healthcare Engineering ...You did an outstanding job and I know our members received valuable information from your Power Breakfast presentation. . . Sandy G. Hanlon, CTP Director of Education National Tour Association, Inc. ... Your very down to earth presentation of Nordstrom's extremely successful strategy helps your audience to feel like they too can accomplish this high standard of customer service... You definitely 'walk the talk' when it comes to your Customer Service philosophy! ... Susan S. Wiggins Vice President, Stakeholder Relations W. C. Bradley Co. ... Your presentation made a major impact, and we know your contribution was a significant reason why so many of our members said this was the best annual meeting ever. Good luck to you in your endeavors and your outstanding work. Your words will not be easily forgotten. Kathy A. Marshall Associate Executive Director WAHA - WA Association of Homes for the Aging ... You are a true professional and your knowledge about customer service is something that every industry should attain... Kim Edmondson Account Executive Turner Broadcasting ...I enjoyed your presentation very much and, judging from the discussions and feedback I heard from others who attended, I think you made a great impression on this savvy group of marketers... Alan D. Lambert Director of Marketing (SMPS/Region V Director) Wood / Harbinger, Inc. Consulting Engineers ...Anyone with a customer or client can learn from Nordstrom's philosophy and practices. Your research into the who, why, and how that make it work is fascinating. It is gratifying to know there is an expert on the subject who can share the magic with the rest of us...You are an ideal way to access "The Nordstrom Way" Rich Jernstedt President and Chief Executive Officer Golin/Harris Communications, Inc. ...Thank you for being with us at our Seminar in Tahoe. Many, many people commented on the insightfulness of your presentation... . . Thanks for helping kickoff what was our best seminar in the history of our Association. Doug Ross President ECPA - Evangelical Christian Publishers Association |
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