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The Keys To Customer Loyalty ... Boosting Profits Through Retention Loyalty-focused companies usually outperform their competition. This program goes beyond traditional customer service training. It combines powerful facts, humorous stories and audience exercises to teach and motivate employees at all levels. You will learn how to exceed internal and external customer expectations to build loyalty and increase retention. Customer loyalty is the responsibility of every employee within an organization. It is earned by building positive relationships, one customer at a time. Loyalty-focused companies outperform their competitors each and every time. Loyal customers are more pleasant; they purchase more products, refer other customers and are more forgiving when problems occur. A combination of powerful facts, entertaining stories and interactive exercises will teach you how to build customer loyalty. This program focuses on the expectations of internal customers (co-workers, employees) and external customers. It will teach you how to surprise and delight customers by providing value-added service. During this program, you will learn: Forgiveness--The One True Road To Joy Learn the 3 secrets to finding peace and contentment in your life, no matter what challenges you may be coping with. Your Attitude is Showing ... Understanding Behavior Styles Understanding your own behavior style and the behaviors of others, will lead to better teamwork and communication. This fast-paced, highly interactive seminar is a valuable program for every organization. It's unique mix of humor and exercises will guarantee your audience powerful personal insights and positive behavior changes. It utilizes the internationally acclaimed DISC behavioral style analysis system. Why do people behave so differently? Understanding your own behaviors and the behaviors of others will help you to work more effectively. It will help you to close more sales, be a better negotiator, be better understood by others and receive more cooperation. This fast-paced, highly interactive seminar is a valuable program for every organization. It's unique mix of humor and exercises will guarantee your audience powerful personal insights and positive behavior changes Why Learn About Behavior? Program outline: Life Can Turn On a Dime... It's Up to YOU How to Spend It! Fear and resistance to change in the workplace can be transformed into creativity and innovation when handled properly. This program will teach you how to successfully facilitate change. You will learn how to identify barriers to change, avoid common mistakes and develop effective leadership skills to facilitate change. The results: reduced conflict and increased productivity. During this program, you will learn: I Got What I Asked For... Negotiating For All You're Worth This program will teach you the skills you need to be an effective negotiator whether closing a million dollar deal or getting your kids to do their homework. You will learn the six basic negotiation principles, setting goals and limits, maintaining emotional distance, salary and client negotiations and surefire methods for closing the deal. Whether you are aware of it or not, you encounter situations every day where you need negotiate. You negotiate with your boss or your employees, vendors or clients, with your spouse or kids, contractors, car dealers, and the list goes on. Each of these relationships requires clear, effective communications. A negotiation is any communication in which you are attempting to achieve the approval, support or action of someone else. This seminar will teach you the skills you need to be a successful negotiator whether you are negotiating with your children or for a million dollar business deal. These skills apply to all area of life and when applied can help you gain more respect, more money, more results from employees or bosses, more successful agreements with family members and more satisfaction from your business negotiations. Program Outline Behavioral Style Selling... Through Effective Leadership Understanding the behavioral styles of others and adapting your selling style to meet the needs of your clients and prospects is proven to increase sales and profits. This seminar gives salespeople insights into their own style and helps to recognize sales opportunities based on behavioral styles. They will learn how to sell behaviorally to gain more customers and close more deals. Building Dynamic Work Teams And Maximizing Performance Transforming work groups into real teams requires a set of tools and a shared commitment to team goals. This seminar will provide the tools and means for groups to discover what makes a group effective or ineffective and teach the skills necessary for building solid teams. It will allow team leaders to forge ahead confidently with tools for sustaining and improving their teams through a systematic process. Teamwork is best understood as a dynamic property of every group. The challenge for every team is to continuously improve their ability to function in a positive way to sustain higher and higher levels of performance. In order to do this, there must be a shared understanding of what constitutes outstanding teamwork. During this seminar, participants will learn: Conflict Resolution... Tools For Team Excellence Conflict is a natural part of any work environment. It can be constructive or destructive depending on how we handle it. We have choices on how to react and we are all responsible for managing our conflicts. Conflict can involve two or more individuals, teams, groups or departments. Sometimes the persons involved are unable to come to a working agreement and their conflict is affecting their productivity or the people around them. When this occurs, it is useful to have an objective third party work with them to facilitate resolution. The Art of Networking... How to Create Win-Win Professional Relationships Professional networking is often misunderstood. In professions in which clients are loyal to their existing relationships, networking offers one of the best ways of finding leads for new business. It is also a valuable component of career advancement. If you are viewed by members of your network as a resource for business development advice and a source of leads to career and business opportunities, your contacts will be there when you need them. This interactive program covers the reasons for networking and teaches you the secrets to achieving networking success. You will learn important networking skills and ways to build and maintain your personal network. Program Outline Articles by Debra Schmidt: |
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