Customer loyalty is the responsibility of every employee within an organization. Customer loyalty is earned by developing positive relationships, one customer and co-worker at a time. Full of interesting tips, quizzes and compelling true stories of good, bad and ugly customer service, Building Customer Loyalty from the Inside Out illustrates why exceptional service must start within an organization in order to build loyalty with external customers.

From building a loyalty-focused culture to dealing with angry customers, to boosting the bottom line, expert Debra Schmidt gives you powerful guidelines for retaining your valuable, existing customers. You'll find practical, proven advice on how to: Build a positive spirit of teamwork and collaboration inside your organization. Stop committing service sins that drive customers away. Communicate more effectively to build customer rapport and trust. Deliver old-fashioned, caring service that will delight your customers. Increase customer retention and generate positive word-of-mouth to increase sales.

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Chicken Soup for the Christian Woman's Soul
by Debra J. Schmidt & Other Contributors

Celebrate the Joys of Being a Christian Woman. Since the beginning of time and throughout biblical history, women have inspired, comforted and uplifted one another by sharing their faith, friendship and life experiences. This latest Chicken Soup collection, created especially for Christian women, follows in that tradition by sharing with you the heartfelt, humorous and inspiring stories of other women who reveal how their faith in Christ has blessed their lives in innumerable ways.
As a featured author in this book, you’ll love Debra Schmidt’s story of love, compassion and faith.

You will be moved by these true stories of women like you who have embraced both life's joys and challenges by remaining true to Christ's word, whether struggling to overcome a loss, discovering a new relationship, trying to achieve a career challenge or becoming a mother for the first time.

Like being in the fellowship of your church community, this book will put the challenging times into perspective, renew your faith and make you more mindful of the blessings in your everyday life. Chicken Soup for the Christian Woman's Soul is a heavenly hug to share with those you love!

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Articles by Debra Schmidt:

• 10 Surefire Ways to LOSE Great Employees
  
• 10 Ways to Build Customer Loyalty
  
• Fine is a Dangerous Word