We all possess the ability to profoundly impact another person by the manner in which we conduct ourselves. When we go out in the world with a happier disposition, we impact others positively. By our own demeanor, we create an energy force that has the power to change attitudes and change lives. We should never underestimate our own personal power! This humorous, highly energized and insightful presentation offers a deeper understanding of the power of positive thinking and personal initiative, as well as specific tools to implement when faced with our own “stinkin' thinking”. Audience members will learn what lies behind a s.m.i.l.e . as well as the true meaning of making a difference!

“An Attitude of Gratitude…We appreciate your Business"

The Customer Service revolution is still in full swing! Is your front line staff committed to an “attitude of gratitude“for the business your customers provide? Are they giving a gold–medal performance with every customer experience? The first point of contact can make or break customer relationships within seconds. Is your team set up to win the seven second challenge with customers? The theme of this exciting keynote address or workshop is based on the reality that almost 70% of customers take there business elsewhere due to an attitude of indifference!

“Leading the generations: Adjusting attitudes for outstanding, collaborative workplaces"

With underemployment and staff shortages in many sectors, 21st Century leaders are effective when they are able to reassess their leadership success in terms of retaining, motivating and keep their BEST people from leaving. Rather than living in "firefighting" mode, the leaders of the future must reframe their attitudes toward the upcoming generation of workers if they are to keep them and keep them happy. In this keynote address or workshop, the audience of managers and supervisors come to realize that by demonstrating a deep understanding of what motivates each team member, they can become the most successful person in their organization! People are attracted to an energized, positive work environment. It begins with the leadership they receive!

Workshops are also available as conference break-out sessions, half - day, one - day or two - day formats. All options are customized exclusively to meet your needs with workbooks provided for all attendees. When you hire Michelle for a keynote or workshop, she can provide CD's (and her book) at discounted prices…great learning tools for participants to reinforce the subject matter.