This book features 188 tips, tools, and techniques for managers. In a highly-readable format, it highlights the key facts about Generation X: who they are, what makes them different, and how to recruit, motivate and retain them. It includes ideas from some of the best companies in the U.S. along with comments from employees in their teens and twenties.

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The Art of Connecting
How to Overcome Differences, Build Rapport, and Communicate Effectively with Anyone

In an increasingly diverse workplace, it's more important and challenging than ever to communicate well. We must build bridges that cross our differences to connect our similarities. The Art of Connecting reveals five core principles and presents corresponding, specific strategies for overcoming communications barriers and connecting effectively with anyone, regardless of professional, generational, ethnic, cultural, or other differences.

The authors also explain how the most skillful connectors are able to shift perspectives-to see a situation from three points of view: "me," "you," and "them." All of the principles and strategies are brought to life through absorbing examples and scenarios, plus engaging descriptions of "masters of connection"--like famed National Public Radio interviewer Terry Gross--doing what they do.
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