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TOPICS:
Team Building
Communication
Change
Sales
Negotiation
Marketing
FEE CATEGORY:
2.5k to 5.0k |
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Overworked, Understaffed and Stressed
In the last two years, the global economy has changed for the worse, causing organizations to refocus and redirect their efforts. The events of 9/11 have produced additional pressures and uncertainties. The material in this program was researched and developed taking into account the four factors that influence an individual's perception of and attitude toward the workplace: - The world economy (and everything else beyond a person's control
- The structure and culture of the organization (over which a person may have some control)
- The attitudes and performance of co-workers (who help determine the personal workplace environment)
- Personal beliefs and actions (over which an individual has total control)
Benefits: As a result of the seminar, an organization's staff will have: - An awareness of how each person fits into the organization's tactical plan
- Strategies for working with other individuals within the organization
- A plan for keeping the organization vibrant during uncertain times
Team Building and Interpersonal Skills
Is Everyone Rowing in the Same Direction?
Thoroughly examining the skills and techniques that foster teamwork and effective group dynamics, this program supplies strategies for building cohesive teams. Topics include:
Personal Development Factors
An individual is influenced by both heredity and environment. Nurture vs. nature is viewed from a new perspective. Learn how to analyze your own beliefs and values based upon your unique situation.
Personality Styles
Within individual differences are predictable patterns of behavior based upon a specific personality style. Using practical examples, these styles are compared and contrasted. Learn how to reach a greater understanding of interpersonal skills and personal motivation.
Team Development Phases
All teams advance through various phases leading to a can-do spirit. Each phase is essential to achieving team vibrancy and maturity. Learn how to evaluate your team's status and prospects for success.
Team Interaction
Individuals play roles with a team based upon their personality styles. A person's internal motivation determines both actions and attitudes during group encounters. Learn how to react to the mindsets of others.
Teamwork Concepts
Teams that accomplish specific goals take into account the strengths of their members. Learn how to "commission" successful work teams.
How Teams Communicate
The way in which a message is composed and transmitted from team eader to team member determines its impact. Learn how to send the correct message in the best possible format to ensure a buy-in from team members resulting in appropriate action.
Team Leadership
The leader of a team is not necessarily the person who has been given the title of "team leader." Leaders emerge based on their own merits. Learn how to identify and work with those who most influence the team.
Goal Setting Procedures
Planning requires direction. Simple, achievable, measurable goals must be set for a team to be successful. Learn how to set goals that become useful guideposts for progress and results.
Problem-Solving Techniques
When roadblocks appear, teams must be able to solve problems and remain on-target and functional. Learn how to utilize an eight-step process that will direct team members toward finding practical solutions to their operational problems.
Personal Action Plan
Any program is only as good as the results it produces. Learn to develop personal action plans which will be used to chart individual actions and results.
Negotiations
How to Negotiate Your Success!
Providing valuable insights and hands-on practice for win/win negotiations, this program emphasizes the skills required to work with others to achieve excellent results. Topics include:
Key Negotiation Concepts
Any action taken during negotiations must be based upon three fundamental concepts that form a foundation for the entire process. Learn to approach a negotiations opportunity with the proper mindset.
Power Factors
Before beginning negotiations, seven factors determine who has intrinsic power. Learn how to predict each side's power base and use them in a win/win environment.
Strategies and Tactics
To maximize results, negotiators must understand and utilize the right combination of planned actions. Learn 17 specific strategies and tactics along with their purposes and counters.
Guidelines for Concessions
Often negotiators must concede certain points in order to benefit their positions in other areas. Learn the psychology of concessions along with seven guidelines to direct your thinking.
Questioning
Gathering the correct information is at the core of good negotiations. Learn when to ask questions, the types of questions to ask, and how to handle difficult questions directed at you.
Listening Skills
Information is gathered and interpreted most effectively when good listening skills are practiced. Learn to identify and control communications by becoming an active listener.
Players in the Negotiations Game
The behavior styles of individuals have a marked impact on the overall negotiations plan. Learn how to categorize the personality styles of the negotiators into four quadrants.
Relationship Strategies
Each personality style must be handled differently to facilitate agreement. Learn how to best address the unique characteristics of the negotiators.
Alternatives at an Impasse
When agreement cannot be reached, well-defined actions can get the negotiations back on track. Learn 11 creative alternatives that can be used when an impasse occurs.
Negotiating on the Telephone
Contact via telephone presents its own challenges to a negotiator. Learn what makes telephone contact unique, as well as seven techniques for maximizing telephone negotiations.
Body Language
Non-verbal communications can reveal a great deal about another person. Learn the meaning of certain gestures and actions.
Team Negotiations
A team of negotiators must be prepared to mesh their activities into a cohesive position. Learn how to select a negotiating team and utilize tactics that have an impact on the outcome.
Positioning and Room Arrangement
Certain physical items can help determine success. Learn how to arrange the conference room and position your team at the negotiations table.
Handling Difficult Negotiators
On occasion, personalities can get in the way of agreement. Learn how to handle hostile remarks and ultimatums while avoiding defensiveness.
Negotiating from a Weak Position
When a particular position requires more strength, negotiators must be able to modify their actions. Learn to understand the "big picture" while keeping a positive mental attitude.
Common Negotiating Errors
Negotiators must avoid certain errors to remain on track. Learn the nine most common negotiating errors while applying the "slight-edge" principle.
Creativity in Sales and Marketing
How to Think Outside of the Box!
Too often, organizations are victims of their own inability to see things differently. This program shows how sales and marketing staffs can adopt new, innovative strategies in a changing global market. Topics include:
The Personal Thought Process
How people see the world. Determining how the same message can mean different things to different people.
Moving to a New Perception
How people can alter their personal reactions to a stimulus, perceiving a message both analytically and creatively.
Guru Marketing Principles
How to use the expertise of marketing "gurus" to redirect the way in which a product or service is perceived. Understanding eight principles that underlie all customer-focused, innovative programs.
Sales and Marketing Case Studies
How other companies have creatively positioned themselves in the marketplace. Analyzing the intrinsic messages in both successful and unsuccessful sales and marketing programs.
Brainstorming Techniques
How to utilize the creative juices of all group members. Allowing individual creativity to position products and services in new and different ways.
Team Creativity Project
How to work with a team to develop a sales and marketing program for a product that is in its formative stage. Practicing the creativity skills that will lead to future success.
Personal Action Plan
How to implement what was discussed in the seminar. Utilizing the seminar to improve the organization's sales and marketing effort.
Communications and Interpersonal Skills
What Is It That You're Trying to Say?
The ability to communicate is essential to success. This program improves skills by stressing practical methods for composing and delivering correct messages in the best possible ways. Topics include:
Effective Speaking Skills
The spoken word is the most immediate and important tool for delivering a message. Learn techniques for organizing, preparing, and delivering the spoken word in a way that achieves the greatest possible impact.
Content Organization
Translating thoughts into the spoken or written word requires that content be organized in the correct sequence with logical support. Learn afunctional method for developing content and expressing it succinctly.
Letter and Memo Writing
With a smooth, crisp writing style, an individual can ensure that the written word is read and understood. Learn disciplines for composing letters and memos, making them concise and readable.
Persuasive Proposal Formats
The persuasive sequencing of content helps sell an idea or product. Learn how to design and frame proposals, using dynamic visuals to emphasize information.
Active Listening Techniques
Listening, the communications skill that is used most often is the one that is taught the least. Information is gathered and interpreted most effectively when good listening skills are practiced. Learn to identify and control the communications by developing the habits of an active listener.
Non-Verbal Communications
Non-verbal communications can reveal a great deal about another person. Learn the meaning of certain gestures and actions.
Questioning Skills
In order to secure the right data to deliver the proper message, good questioning skills must be developed. Learn questioning techniques that will obtain the most information with the least amount of effort.
Telephone Communications
The telephone provides a unique opportunity to utilize sound communication skills. Learn when and how to use the telephone to maximize your personal impact.
Conducting Meetings
By organizing and conducting successful meetings, ideas can be discussed in an effective open forum. Learn when a meeting should be called and how the meeting should be organized to ensure results.
Sales and Marketing Focus
Good sales and marketing skills are part of persuasive communications. Learn to develop cohesive messages that achieve results in a competitive marketplace.
Action Plan
Any program is only as good as the results it produces. Learn to develop personal action plans which will be used to chart individual activities and results.
Change Management
How to Manage Change While Managing Yourself!
In a fast-paced, changing global marketplace, people must expand beyond traditional methods. This program stresses new concepts for goal-setting and leadership. Topics include:
The Nature of Change
Change is a natural process that can prompt revitalization in individuals and systems. Maturity and full potential can only be realized through a process of development, growth, adjustment, and renewal. Learn to better understand the role of change in everyday life and to find opportunities for making change a positive experience.
The Effects of Change
Differences among people and organizations mean that change can have both beneficial and destructive results. While frequently frustrating, change can ensure long-term viability. Learn how to identify and react to the emotional and physical effects of change.
How People React to Change
During a period of fast-paced change, people can be categorized according to their willingness to try something new. Learn to identify personal feelings about the changes and to develop strategies for working with all affected individuals.
Coping with Resistance
Resistance is an expected part of the change process. When it is anticipated, it can be managed and its effects minimized. Learn the causes of resistance and how to analyze its unique impact upon each individual.
The "Self-Talk" of Change
A person's internal perception of what is happening determines whether or not planned changes will be accepted or rejected. Each person's perspective and opinions help form the total organizational posture toward change. Learn how altering the "self-talk" can alter the outcome, and learn to master techniques which predict internal motivation based upon external cues.
Change Facilitators
Specific actions and attitudes on the part of management will change perceptions and speed the staff's acceptance of change. Learn what an organization's decision-makers can do to ease tensions in a changing work environment.
Implementation Strategies
A realistic appraisal of change is the first step toward developing a comprehensive implementation plan which must include communications, opportunities for feedback, and a method for modification. Learn how to ensure that everyone fully understands and "buys in" to proposed changes.
Action Plan
Any program is only as good as the results it produces. Learn to develop personal action plans which will be used to chart individual actions and results.
Organizational Culture and Quality
Are You Ready for Quality?
Focusing on the organizational structures which are key to the implementationof total quality management, this program promotes buy-ins to far-reaching initiatives.
Organizational Players
Much as the players in a theatrical performance, people determine how they will cope within the structure by exhibiting the traits inherent in one of six roles. Learn how to categorize these players and determine how their attitudes affect the organization.
How Companies Evolve
Over time, all organizations change. By tracking a company's past, predictions can be made about its future. Learn how to understand the trends that exist within organizations, determining how they affect current operations, then making logical plans for growth and new opportunities.
Organizational Structures
Structures develop based upon the attitudes and beliefs of the people who hold power within organizations. Learn to recognize the clues providing insights to internal functioning.
Corporate Cultures
The culture of an organization can be categorized in one of three ways, each culture having its own philosophy and intrigues. Learn to understand corporate culture and its impact when Quality is being implemented.
Mission and Vision
Without a realistic, goal-driven mission, a company cannot have a vision. Without the correct vision, Quality will not be successful. Learn what they are and why both are necessary.
Motivational Climates
Within the organization, a climate exists which determines how individuals are treated and attitudes formed. Learn how culture affects motivation.
Effective Quality Concepts
To instill Quality throughout the organization, certain essential concepts must be grasped and viewed as the norm. Learn what the "gurus" of Quality say about successful programs and find out how their ideas can become part of daily operations.
Functional and Cross-Functional
To be fully effective, Quality must be managed within the functional framework of an organization. Learn how to make Quality something that is viewed as part of normal operations, not as an add-on.
Prescriptions for Improvement
Once a commitment for improvement is made, enabling the culture to be more receptive to Quality, an organization must develop a cohesive plan. Learn to follow a list of prescriptions that improves the environment in which Quality is implemented.
Personal Action Plan
Any program is only as good as the results it produces. Learn to develop personal action plans which will be used to chart individual actions and results.
Mystery Seminar
Challenge your group with a Mystery Seminar
Enhance your Negotiations, Communications, Sales and Team Building Training by combining content and creativity in a unique learning event! Designed, developed, customized and coordinated by Jack Pachuta. A Mystery Seminar places individuals in an entertaining, relaxed environment that promotes non-threatening, interactive learning.
How a Mystery Seminar works:
Developing the Program
Client needs are identified via a Program Development Questionnaire which focuses the Mystery Seminar on unique organizational requirements.
Establishing Objectives
Specific goals and objectives are developed to determine the content of the seminar material. Each program is a one-of-a-kind event.
Selecting Role Players
Individuals from the group are selected to play the roles of the key suspects. They are supplied with all information about their characters.
Formulating Teams
Investigative teams are designated to work together during the investigation.
Reviewing the Information
Each person is given a personalized Casebook which contains important information and clues about the crime.
Planning the Work
Using the Casebooks, team members create cohesive plans to guide their activities during the investigation.
Conducting the Investigation
Suspects are introduced and made available for questioning. Teams must utilize sound communication techniques and interpersonal skills to acquire as much data as possible and interpret the data.
Reacting to Changes
Additional unexpected critical information is provided to the teams, changing the dynamics of the event.
Arriving at Solutions
After all information has been analyzed, the teams reach individual solutions about the crime, the motive, and the situation.
Processing the Information
The actions of the teams during the investigation are processed, tying them to the objectives established for the Mystery Seminar.
Planning Action
Individual on-going action plans are developed by participants to enhance both the learning and the impact of the Mystery Seminar.
Jack Pachuta is a training and communications professional who has spent over 20 years working with a variety of clients on three continents. He is a speaker, trainer, consultant, and writer who combines gamesmanship with learning in unique, creative ways. Jack was the field director of the first interactive use of cable television in North America, and a vice president of a corporation named one of Forbes Magazine's "200 Best Small Companies." His English wife, Renira, grew up near a house once owned by the definitive 20th-century mystery writer, Agatha Christie. That may have been what inspired Jack to develop challenging murder mystery scenarios.
You need programs that produce results!
They must be fast-paced, idea-generating programs that offer practical solutions to your most pressing issues. That's why Jack Pachuta challenges people to think critically and creatively, enabling them to develop new effective plans for self-improvement and organizational success.
Emphasizing sound communications skills and relationship-building strategies, he focuses on your specific goals, zeroing in on your situation. Whether a keynote speech, a seminar, a planning session, or a special project, you'll benefit from cutting-edge concepts that are packaged and presented to meet your individual needs.
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