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Bob has a laid back style that allows him to show his knowledge of retail while the audience laughs and enjoys the training. After Bob's presentation you realize you had fun but you also have key take-aways that you can implement to make a difference in your business. I told Bob he had to present real world ideas that can be implemented that will have a positive impact on our dealers business and Bob delivered. I would definitely recommend Bob, he understands retail and brings to the table real business concepts that can be turned into actionable items. Congratulations on a stimulating presentation on Monday at our North American dealer conference. Your topics and presentation hit the mark with our dealers who have seen a great variety of speakers throughout the years. As you are no doubt aware finding a speaker who truly understands the retail process along with its’ creative solutions, is a difficult task. Your confidence to ask for “any questions you would like me to satisfy by the end of this presentation” sums up the reason I would refer you to others in the future. Keep up the passion , we need it in this retail game! Our dealers are still raving about our July event – especially your presentation. A few of our dealers even put your advice into practice, and – guess what – they saw an immediate improvement in their business and employee morale. Thank you again! What fun we had working with you at our convention! I have been working with keynote speakers for more than I care to admit and you truly had an understanding of their business, the day-to-day competition they face and the steps they need to take to compete. Many of our dealers have commented on the appropriateness of your speech and the fact that they would have loved to have heard more. People were raving about your presentation! Everyone said this was the best event they ever attended of any manufacturer! When we first engaged you, we had an idea about growing our business, but had little idea as to how to make it happen. Your help in every aspect of the development of our business—menu, recipes, training, marketing, just to name a few--has brought us a national following and tens of thousands of customers to our stores every month. You have been there to help build our brand from 4 stores to more than 100. Your passion during our two-week franchisee training has given them a clear picture of how to build their business. Your wisdom, patience and insight have made us a better company. As a speaker, you captivate audiences with the use of humor and by having them interact with you. The energy level in the rooms was always high, and as word spread about how great your seminars were, the attendance kept increasing. As the person that hired you to speak to our retailers, reps and manufacturers, I was extremely pleased with your performance, and with the feedback I got from my group. Every retailer in business today should hear your message! Bob, our metamorphosis has been wildly successful! There has been a consistent monthly increase in materials circulation averaging from 12-20%! Watching the hungry public gobble up books and DVDs in this area has been the single biggest thrill! It is rare to find a professional speaker who is willing to immerse himself in our industry and customize a training program specific to our participants. Bob Phibbs has done this for us. He has worked side-by-side with our customers, consulted with them and attended our product trainings. Our customers feel connected to him because they feel he really knows and understands their business. Your keynote address exceeded our expectations. Bob, you certainly were well prepared and kept the client’s attention. Thank you for a job well done. We would highly recommend you and would certainly use your services again. Thanks again for your inspiring presentation to our members. We have had several occasions to invite Bob Phibbs to provide training for groups of retailers. Bob's style makes the sessions fun and rememberable. His message is actionable, with a to-do list for the attendees that will grow their business if they follow his advice. Bob helped us manage our business better and sell our rooms quicker so we could continue to upgrade and improve guest satisfaction. Bottom line: our business doubled within three years. We flew Bob in and within two weeks Bob provided us with more than 80 concrete ideas that were understandable and capable of implementation for our three stores. Bob was very candid with us and forced us to focus on who we were and enabled us to determine the direction needed to go.
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