"Thank you for creating and delivering the 'Outrageous Service' training program for our Member Cities. The interviews and background research that you conducted in preparation of the training program were quite unique. As a result, audience response during each presentation was outstanding -- certainly one of the most effective uses of audience participation I have witnessed."
Brian Jackson, Oklahoma Municipal Power Authority

"Thank you so much for your outstanding presentations at our National Meeting of managers. I have heard nothing but superlatives. And this from a group of managers who are not easily impressed! Your preparation prior to the meeting was certainly a factor in its success. You also have an interactive style which makes learning fun, but isn't threatening at all. Thanks for the outstanding job!"
Bernie Kustra, Affiliated Building Services

"Professionalism is certainly a topic that covers many areas of expertise, and feedback from our employees indicates that you presented a wonderful overall program. Your presentation skills, sense of humor, and familiarity with the subject matter provided each individual with new elements for success in business."
J. G. Dewease, Senior Vice President, Louisiana Power & Light Company

"Everyone thoroughly enjoyed your 'Building Blocks of Customer Service' presentation. You were very well received, especially as the first session of the day so early in the morning. The audience participation techniques you implemented really got everyone interested and receptive for your presentation."
Melissa S. McGee, Leisure Management International

Partial Client List...