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Programs
Telecommunications 101 This two to four day custom class presents the basics of telecommunications. Description: This is a very basic, beginners class on a range of telecommunications topics for people with no technical background or no experiences in the telecommunications field. It is a slower paced class than normal with the material broken into three-hour modules with a feed back quiz in a popular game show format administered after each module. Certificates of completion are provided to attendees. Several of the modules can be combined into a two to four day training session. Topics covered range from basic principles of electricity to frame relay and ATM networks. To enhance the learning process, all concepts and topics are covered by a detailed graphic with supporting text box in a 150 page student workbook. Audience: For individuals requiring a very basic explanation of telecommunications topics and terminology such as help desk staff, sales and marketing personnel, finance and accounting people, other support and administrative positions, and trainees. Objectives: Upon completion of this course, you will be able to:
Prerequisites: None. Content Overview: Each three-hour (1/2-day) module covering the following areas can be combined to make up a two, three, or four-day class.
Fundamentals of Telecommunications This two-day class presents technologies at an introductory level and covers basic concepts of telecommunications including telephone systems and networks, frame relay, ATM, SONET, and wireless techniques. Description: Individuals in the information technology and related job fields will benefit from having a basic knowledge of modern telecommunications technologies including ATM, Frame Relay, SONET, and wireless CDPD techniques. Presented at a fundamental level, this course provides descriptions and graphical representations of the operating principles, interconnecting relationships, cost factors and basic terminology covering the fields of voice and telephone systems, digital communications, and wire and wireless transmission services. Audience: Individuals new to the telecommunications industry or in non-technical positions who wish to develop a working understanding of the important elements in this field. This would include telephone company or telecommunications equipment vendor new hires, sales and marketing representatives; administrators, managers or planners of telecommunications services within a company; consultants and integrators; and related support staff. Objectives: Upon completion of this course, you will be able to:
Prerequisites: A general familiarity with office computers and systems. Content Overview:
Understanding Local Area Networks This two-day course provides and understanding of basic LAN concepts as well as network routing, Gigabit Ethernet, ATM LANs, and client-server processing. Description: This course provides an understanding of current Local Area Network concepts and how they are used to support secure resource sharing and client-server processing today. Topics include basic LAN operations, building high speed LAN backbones, routing and switching techniques, network software, office wiring, and future networking directions. Audience: Designed for people with some information management experience who need to obtain a broad knowledge of LANs, network processing and related technologies. This would include systems and application programmers, technical operations and help desk personnel, management staff, and those soon to be involved in implementing and managing LANs. Objectives: Upon completion of this course, you will be able to: Course Prerequisite: Introduction to data communications or equivalent job experience. Content Overview: Understanding Call Center and Customer Care Technologies This two-day class describes the most recent technologies used in call centers including intelligent networks, ACDs, advanced IVRs, computer telephony integration, Internet telephony, and customer care software. Description: Enhancing customer relationships in modern businesses will result in putting more information systems technology at the heart of the call center and integrating computers into every aspect of that environment. This seminar describes how the telephony components are used in customer oriented in-bound and out-bound call centers, how computers can efficiently control the handling of customer calls, and how customer care system solutions can provide the productivity and customer interaction for effective customer-asset management. Audience: Business management staff, information technology specialists, call center managers, application programmers, telephone/computer vendor personnel, systems integrators, and systems consultants. Objectives: Upon completion of this course, you will be able to: Prerequisites: A general familiarity with computers and communications as used within a medium to large organization. Content Overview: Introduction To Data Communications This class is designed to provide a solid understanding of the terminology, components, protocols and principles of data communication. Description: This class is designed to provide a solid understanding of the terminology, components, protocols and principles of data communications and remote access systems for people new to these technologies. Technical issues are explained in a manner that promotes learning the concepts without having technical expertise. In addition, networking trends and the impact that new transmission and processing options will have on future environments will be discussed. Audience: This seminar is beneficial to new network analysts, data center operations staff, office automation planners, voice communications managers and analysts, applications and systems programmers, system auditors, equipment/vendor sales and support staff, and technical writers. Objectives: Upon completion of this course, you will be able to: Prerequisites: None Content Overview: Networking in the 90's, A Non Techincal Overview A 0ne-day class Description: Many job functions require individuals to have a general understanding of both the important fundamentals as well as new and emerging technologies in the field of business communications, but not at a technical engineering level. This class provides an intense, non-technical description of today's networking techniques. Beginning with a brief history of how networking evolved into the '90s, the class covers local area networks, wide area networks, wireless communications, telephone systems, and the current activity in local access. The emphasis is placed on providing a high-level view of modern networking technologies, costs, and trends which is augmented with reference material and resources for further study. Audience: Business management staff, systems accountants and auditors, business consultants, vendor sales and marketing individuals, and planners and analysts. Objectives: Upon completion of this course, you will be able to: Prerequisites: A general familiarity with office computers and business practices. Content Overview: Understanding Voice Over Network Technologies This two day class is presented at a fundamentals level, this course describes the advantages, terminology, and technologies behind multimedia networking.
Description: Presented at a fundamentals level, this course describes the advantages, terminology, and technologies behind multimedia networking including voice, video and fax over IP networks, frame relay networks, ATM networks and cable TV systems. For people with varied backgrounds, initial topics cover the basics and operations of the underlying technologies of IP protocols, telephone systems, telephone networks, LANs, and frame relay and ATM services. This is followed by discussions of how analog voice and video calls and control signaling are adapted to successfully run across data packet networks, the quality issues involved, and the management concerns introduced. Finally, network configurations, applications /examples, required equipment, and vendor support topics are covered. Audience: This course is designed to introduce the voice-over-networks topics and technologies to people in the communications field such as telecommunications analysts, data network planners, vendor and carrier personnel, network administrators and managers, consultants, and technical writers. Objectives:
A general familiarity with one or more of the following: telephone systems, data networks, computer systems, or LANs. Content Overview:
Articles by Jay D. McGuire: |
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