A focus on Quality and Continuous Improvement (QCI) is the hallmark of world-class companies like Federal Express and General Electric. In QCI-focused companies, every individual is both aware of what quality means: total involvement, customer focus, the use of measurement, continuous improvement, and organizational support, as well as their role in the process of achieving organizational excellence. They are also equipped with a set of analytical tools they can apply to critical processes to ensure on-going continuous improvement.

The Quality Advantage (TQA)

Target audience: Managers, Supervisors and Employees

You will learn how to:

• Reduce avoidable costs of quality
• Measure the quality of individual work using customer-based criteria
• Measure and continuously improve work processes
• Understand how the input and output of work creates opportunity for improvement
• Identify your suppliers and customers of your work processes

A healthcare version is available.

Quality Action Teams (QAT) – "the FADE process"

Target audience: Managers, Team Leaders and Team Members

You will learn how to:

• Build quality into your daily work
• Empower your employees to solve quality problems
• Continuously improve your organizational and systemic processes
• Implement the FADE model in your organization
• Use a set of quality improvement tools cross-functionally
• Develop a proven quality improvement methodology for your team efforts

A healthcare version is available.

Quality Management Skills (QMS)

Target audience: Managers, Leaders and Supervisors

You will learn how to:

• Develop your fundamental management competencies
• Build participative approaches to management
• Improve how you communicate with peers
• Focus daily work to achieving organizational objectives
• Develop tools to generate measurable gains in quality, productivity and customer satisfaction
• Manage individuals and groups
• Apply management skills to organizational integration
• Create a work environment that helps total quality thrive

A healthcare version is available.

Accelerated Process Improvement (API)

Target audience: Team Leaders, Facilitators, Team Members and Managers

You will learn how to:

• Combine TQM and Six Sigma methodology for fast results
• Apply measurable results to improving processes
• Develop the process improvement plan to identify critical process improvements
• Use core process improvement tools
• Prepare managers to implement process improvement systems
• Develop a common language for process improvement

A healthcare version is available.

Continuous Quality Improvement for Physicians (CQI)

Target audience: Physicians and Support Staff

You will learn how to:

• Utilize collaborative, system-based problem solving between your physicians and their peers to achieve greater medical successes for patients and employees
• Maximize CQI to directly benefit physicians in hospital and office practices
• Gain an understanding of how quality systems and processes directly impact the physician's success
• Build alignment between the systems that support patients, employees and suppliers
• Practice system thinking for quality of patient care
• Acquire a working blueprint for team problem solving