Customer Service:
Exceptionalize your service
Customer Service Excellence could be your competitive edge in the marketplace. This keynote covers how to "exceptionalize" your service and boost your bottom line.
Content:
1. The marketplace
2. Excellence through understanding - profiling the customer
3. Contact point analysis
4. Setting standards
5. Exceeding standards and "exceptionalising" your service
6. Action

Sales Motivation:
Motivation through Understanding
(Motivational Keynote or half day):
In this sales motivation session, Kevin will highlight the many assumptions you can make about human behavior. Based on these observations, Kevin shows how to dramatically increase your sales figures.
Content:
Eight Assumptions about Human Behavior, including:
〈 How people cannot lie.successfully?
〈  Exploring the intimate link between our physiology (the way we look) and our psychology (the way we think). Knowing when to close or leave! How people crave attention?
〈  How to excel in an Attention Deficit Society? A unique understanding of the power of listening from four different perspectives.
〈  How people like each other that are like each other? Building rapport by mirroring. How?
〈  How people buy experiences, not things?
〈  How and why you should "exceptionalise" your service?
〈  How you are the difference?
Primetime: priming yourself for personal and business success.
Action precedes excellence.

Sales Motivation:
Modeling off past success strategies
(Motivational Keynote or half day):
By modeling off past success strategies, participants will be able to silence that negative inner voice that says "I am not good enough" and move closer to achieving their targets.
Content:
〈  Childlike Wisdom - Success strategies that endure the test of time.
〈  The Power of Belief
〈  Magnetic Attraction - what happened when you made that major purchase in your life?
〈  Go for Gut, the wisdom of champions
〈  Mission Possible - infect customers with your energy and enthusiasm for your products. Note: people buy people, not products.
〈   Action

Motivational Speaking:
Thinking and Doing differently
(One Day/Half Day Seminar or Keynote Speech)
In this session, Kevin will show how to re-ignite your potential by changing your thinking. Remember thinking precedes excellence.
Content:
〈  "I am the problem; I am the solution." - Starting point.
〈  What is your current thinking - are you fooling yourself?
〈  Conscious Incompetence to Subconscious Mastery - how?
〈  Personal Audit - Highlighting and disempowering limiting beliefs.
〈 The power of focus
〈  Action

Motivational Speaking:
Goals - setting, getting and forgetting
(One-Day/Half day Seminar or Keynote Speech)
In this session, Kevin will provide participants with the exact goalsetting process he has successfully used to write a Best Selling Book and build an International Brand.
Content:
Goal-setting Guidelines: The how to of Goal setting including new exercise that proves what you see is what you get!
The Goal for the 21st Century = the secret to a life less limiting.
〈  Prime Time: Exercises designed to internalise your goals/ dreams
〈  The First Step: Getting participants to set goals in all aspects of their lives.

Leadership Training:
New Leadership in a New Marketplace
(Keynote, half day or full day)
In this leadership training session, Kevin will share with participants the challenges they face as leaders and the strategies they need to embrace, to leverage personal and organizational potential.
Content:
〈  Leadership training first principle: start with yourself.
〈  Self Awareness is seen by Stanford Business School Advisory Committee as the most important attribute that a leader should develop. Kevin will bring you on a trip that will make you a more authentic and effective leader in challenging times.
〈  How to move towards conviction and congruence?
〈  Internal and External customer engagement - how?
〈  Creating Leaders at all levels - why?
〈  Developing a creative culture - how?
〈  Listening: 4 new perspectives
〈  Communicating in an attention deficit society.
〈  Diluting the ego and attracting mastermind alliances
〈  Leadership Language - going for gut
〈   Finding comfort and opportunity in discomfort.

Entrepreneurship:
Success through failure
(Keynote, half day or full day)
Right around the world, fear of failure is the number one reason that stops people from setting up their own business (Source: Global Entrepreneurial Monitor.)
In this entrepreneurship session, participants will learn how to disempower this limiting pattern and move towards achieving their dreams. Participants will be left in no doubt that they possess the resources required to take that next step - if they so choose.
The session will also provide them with the tools required to walk the path of the entrepreneur.
Content:
〈  Eight assumptions about human behavior - by understanding our internal and external customers, we can geometrically improve our rapport/sales/negotiating ability.
〈  Personal Audit: Participants of the entrepreneurship session will complete a unique exercise that will highlight, and then help to disempower limiting beliefs. As in all organizational challenges, identifying the problem is the challenge, not solving it. This exercise will allow individuals to find and floor their fears.
〈  You got it! Exercises and anecdotes that will help dissipate the limiting belief "I am not good enough" that haunts many people. By identifying and mirroring off past success strategies, a new sense of self belief will be instilled.
〈  Crossing the bridge from inaction to action - the first steps.

Course Styles:
Energetic, informative and interactive with a focus on integration. In addition to keeping the audience engaged, we strive to provide them with a toolbox of "How to" skills before they leave the auditorium.

Other Seminars
Kevin can customize a program in any of the following fields:
〈   Managing Change
〈   Motivation
〈   Leadership Training
〈   Entrepreneurship
〈   Sales/ Customer Service
〈   Teamwork and Creativity