THRIVING IN TOUGH TIMES-TAMING THE MONSTER
There Is No ďTheyĒ
While on a bicycling vacation in 2003, Larryís wife CJ was involved in an accident that changed their world. Despite wearing a helmet, she sustained a closed-head injury that put her in a coma for eight weeks, and a persistent vegetative state for seven months. Going from intensive care hospitalization to skilled nursing facility to home health care, CJ and Larry have experienced first-hand what itís like to be health care customers.
In this dynamic, informative, humorous, and heart-felt presentation, Larry demonstrates the importance of delivering exceptional care to patients, residents, and clients. Then, to drive the point home, he and CJ share the story of their journey through the health care system. Itís a story of frustration and reward, despair and hope, tragedy and joy. Itís a story that not only gives audiences insights into how customers view the services they get in the health care system, itís a story that will touch hearts and make audiences glad they have chosen to work in this very noble field. Larry has spoken for the American Health Care Association, the American College of Health Care Administrators. He and CJ have spoken for the Arizona Association of Homes and Services for the Aging and the Kansas Health Care Association.
DESTROY THE STATUS QUO:
TGIM - THANK GOODNESS IT'S MONDAY:
WINNING THE WORD-OF-MOUTH GAME:
MANAGEMENT IS NOT A SPECTATOR SPORT:
PROJECT MANAGEMENT MADE EASY:
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