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TOPICS:
Customer Service
Business
Communication
Success

FEE CATEGORY:
5.0k to 10.0k


    MOTIVATIONAL/INFORMATIONAL KEYNOTES
    Sue's high-energy, exciting and playful delivery pumps up attendees and sets the tone for an awesome meeting. Or, if you want them leaving on a high note, schedule Sue to close the meeting. She'll inspire them to apply what they learned and they'll leave the meeting ready to perform more profitably, more productively and more professionally than ever (exactly the point of the meeting, right?!).

    Pump them up — Get them ready to learn!
    What's the difference between a good meeting and a great one? It's what your attendees take away and apply when they return to the workplace, of course! Sue sets the right tone, gets your attendees pumped and ready to learn. She gives them food for thought, inspires them as they leave and wraps everything together, to create an atmosphere of fun and positive expectations.

    Taking Care of Business: Looking for a Second Right Answer
    Even the best of us sometimes fall into a rut. We meet our goals and all seems well, but that little voice inside talks to us! We know we could be achieving more, if only.... Looking for a Second Right Answer is the perfect way to kick off a meeting to pump up your attendees and open them up to a new way to increase profits and potential. They'll laugh while they learn that second right answers are sometimes necessary to take care of business, but they can hold the key to unlimited success. (Particularly powerful for groups dealing with change—and who isn't?!)

    Hyperservice™: The Key to Customer Loyalty
    How much time and effort, and how many dollars are spent, trying to convert prospects into customers and clients? And once they become customers, what is done to keep them... happy, loyal, satisfied? Whether a service or sales organization, whether an established mature industry or an idea ready to explode, the single easiest way to stay in business is to keep customers coming back, and then benefiting from their word of mouth. These sessions provide the secrets to maintaining solid loyalty and satisfaction, and working through specific steps to outperform and outthink the competition.

    Communicating When Strangling Isn't an Option!
    Your group will love this! Funny and relevant, irreverant but never impolite, Sue gives your attendees specific skills to stay calm, stay focused and stay professional when all they really want to do is scream, run or bite! With Sue's masters degree in counseling, she is uniquely qualified to help your stressed out, overworked and overwhelmed attendees approach each negative situation or angry person, differently. This keynote is high-energy and very interactive. (Even if your group "hates" participating, Sue will have them participating. They'll want to volunteer—yes, even people in your group—because she'll make it safe and fun for everyone.) They'll leave this session energized, ready to apply new strategies that will get them better results—and make their life happier and their job easier.