Based on: Positively Outrageous Service and OUTRAGEOUS: Guilt-free Selling, Unforgettable Service

Target Audience: Perennial favorite works wonderfully for any audience from major retail to international to retail associations

Thumbnail: T. Scott Gross was the first to say you have to wow the customer and no one makes you laugh so hard as you learn so much about delivering Positively Outrageous Service!

MicroBranding

Based on: MicroBranding: Build a Powerful Personal Brand & Beat Your Competition!

Target Audience: Branding is the hot topic of the moment. MicroBranding is for any audience interested in building a brand.

Thumbnail: Why broadcast in a narrow-cast world? Learn how smart marketers beat the global competition and find out how MicroBrands inside your organization are already hard at work!

Extreme Performance: The American Spirit Goes to Work

Based on: Borrowed Dreams

Target Audience: Any audience in need of inspiration while still wanting solid, real-life management ideas needs ExP!

Thumbnail: Is there such thing as a business adventure? Find out when Scott shares what he learned while working some of the world's most interesting, sometimes dangerous jobs!