In this chaotic and extreme age, business leaders must demonstrate an unprecedented level of passion, determination, foresight, dedication and fearlessness. People wonÕt follow empty rhetoric, but they will respond to significant and dramatic action: Extreme Leadership. In The Radical Leap, Steve shows you how to use the LEAP framework of Love, Energy, Audacity and Proof to become an Extreme Leader and radically improve your organization and your life.

Leading Radical Service: Four Strategies for Creating WOW!

Delivering WOW to your customers demands imagination, empathy and creativity from every employee in your company. Steve offers four strategies that you as a leader can use to create customer-obsessed business people at every level of your organization: Scare Yourself, Brand Yourself, Be An Anthropologist, Be An Applied Futurist. Drawing on provocative business cases, research and personal experience, Steve will help you to go beyond the conventional customer service wisdom.

The Vision Paradox: Creating a Compelling Future

How do you build and communicate a picture of tomorrow when you're trying to make it through the chaos and changes of today? Drawing on several current cases, Steve focuses you on a vision of your piece of your organization. You'll learn practical strategies to build commitment and inspire action in yourself and in others.