Kaizen or continuous improvement, is well-established in modern corporate culture as the process in which steady, incremental change leads to reaching your target. But what if your company needs bigger, more dramatic change?

What if the current economic reality dictates you must move the target?

Chip focuses on accountability as the key to owning both your performance and the desired outcome -- an accountability that takes responsibility – in spite of obstacles and without excuses or blame. Putting on the hat of personal responsibility is the place to start.

Using a highly interactive approach (just watch his video clips on line) Chip challenges and entertains with a passionate style that will captivate and involve any audience. Each person takes home with them a personal starting point, plus the motivation to get going. They'll leave with a clear call to action that encompasses simple, key questions -- what are you going to start doing? What are you going to stop doing? -- and the tools, handouts, and website resources to help incorporate the message into everyday life.

Own It! inspires accountability, personal responsibility, trust in the team, and a long-term view of success. Even if you've settled for less in the past, or your company hasn't gotten the results it wants, you've got what it takes to make it happen. Small individual decisions can lead to a greater sense of ownership and big results; bigger changes can lead to innovation and revolutionary change. Let Chip show you and your team how to own it!

GET SWITCHED ON!
The Power of Attitude and Activity
In business, it’s a fact of life that people sometimes get off the track. A challenging marketplace, constant negative economic news, tough competition, higher quotas—all these factors can lead to a dip in momentum, bad attitudes and poor execution. Do you need an engaging way to kick off or close your event?

Chip will customize this talk as the perfect opening keynote to set the stage for the rest of your convention. It also works well as a closing to send people out the door with energy and a clear call to action. He will work closely with you so the content fits your needs.

In difficult economic times, people tend to make excuses, focus on what’s not working, and become disillusioned—a disengaged team is not good for your bottom line. But it doesn’t have to be this way! “Switched off” employees can turn a small morning upset into a bad day, which evolves into a bad week, then a bad month, etc.

Smart companies know that when their employees are “switched on” – for every phone call, every meeting, and every appointment – it pays big benefits. In this exciting and dynamic presentation, “Get Switched On!”, Chip shows you how to help your team recapture the power of momentum.

It starts with a compelling vision and a clear game plan for the future. What’s working? What’s exciting? Painting a picture in which employees can see themselves making the vision a reality goes a long way to getting your team plugged back in and switched on!

Chip challenges each person to take a hard look at their attitude and results. Do they brighten the work place when they walk in for the day—or when they leave? The goal for the session is to have each person pursue their work with renewed tenacity, high morale and contagious energy.

“Get Switched On” generates incredible energy in your people; they, in turn, can attract and generate the energy to increase sales, energy to enhance customer service, energy to compete for the future.

Get Switched On for every phone call, every appointment, every customer service interaction, every sales opportunity and when you walk in the door at home.

In “Get Switched On,” Chip shows you how to regain the performance potential that a switched-on team can create. Inspiring, interactive and engaging, this fired-up presentation is the perfect opening or closing keynote program.

Let Chip rally your group and reinforce their common mission, with a focus on what is right with the company, the leadership, the products, and each other.

BREAKING BARRIERS
The Board Break Experience
What will dominate the conversations at your next event? The board break is an intense, emotional and climatic physical metaphor dedicated to over-achievement and pushing your team spirit to new and lasting heights. When people are concentrating on catching others doing things right - anything is possible. Often added to other keynotes to create an extraordinary half-day presentation. Watch the video clip to see what I mean.

SWITCH ON YOUR SALES!
It doesn't matter what the market is doing, what are you doing?
It is fairly easy to achieve sales success in America because so many are satisfied with mediocrity. What can you do to stand out from the competition? What simple things can you put into a sales success system to get customers to say WOW, be loyal and refer you to others??

In the customer service training portions of this unique program, you will learn how to Spend more time up front before you agree to accept a new client, set clear expectations, pre-frame objections, describe your personal service standards and walk them through the whole process from beginning to the end. Understand the individual's real values and current situation, emotionally and financially.?

Work and design your marketing plan to focus on a specific niche that suits your personality. Become the recognized expert in that area. Be creative and narrow it down. Make sure your style and approach reflect the values of the market.?

Invest your money and time in customer retention and referral generation. Dollars invested on customer retention will bring a bigger return that dollars spent on customer acquisition. Use Jackpot Rewards to surprise and provide suspense to what you will do next.?

Tell more stories of the unique and emotional experiences you have given others and capture them in a Raving Fan Book. Give them fewer statistics and benefits about your product and tell them about the great customer experiences people have when they work with you.?

Create a ritual to get yourself switched on before you take action. Be truly present and engage people on each phone call and personal interaction. Do not let a bad event create a bad day, week or month. Learn how to put yourself "on a roll" and be less vulnerable to outside events.?

Have more fun and be easy to do business with each step of the way. Study each point of contact with your clients and improve each one significantly. Are you creating a unique memory that will live on?