Communication & Presentation Skills
Communicating with Incredible Confidence
Nothing reveals more about us that the way we communicate. Learn the power and importance of first impressions and how voice, eye contact, humor and body language directly influence our success You’ll acquire techniques to enhance communication, credibility, relationships, self-confidence, leadership, persuasion and presentation skills.Success
Strategies for Creating More Positives, Civility & Success
Our words, actions and attitudes affect our own lives and those around us. This inspiring presentation demonstrates: why attitudes are contagious; what actions predict likability and why it’s EQ, not IQ, that matters most; turning negatives into positives and reducing cynicism; motivating without money; and creating a more positive future.
Customer Service
SuperStar Customer Service: 2000 and Beyond
Outstanding customer service is the key to success in the millennium. Just one unhappy customer may tell 9 to 21 acquaintances. This captivating session includes: techniques to keep customers-more-than satisfied, coming back, and saying “Wow”; how to inspire your customers to recommend you; how to use humor and be more likable, and how to become a superstar - even in tough, competitive times.
Sales
Sales Secrets for the New Millennium
Great sales people are not born. .they are self-created. In this informative session you will learn: the top traits and 7 secrets of the best sales professionals and how to develop these attributes and keep customers for life; how the 1% factor impacts customers; how to get you and your brand remembered; how to inspire your customers to recommend you again and again; and how you can dramatically increase your productivity and sales success.
Leadership & Team-Building
Leading the Way to 21st Century Success
Tomorrow’s leaders heighten team contributions, lead by example, think creatively, reinforce people skills and earn respect. This fast-paced program demonstrates: the top attributes of a leader; the power of credibility, attitude, listening, communication, relationships and team-building; how to create an environment of excellence and fun; and how to change your future as a successful leader and team-builder in the 21st century.
Motivation & Inspiration
Reaching for the Stars
It’s not enough to feel good after hearing a great presentation. People need to take action in order to achieve results. In this session, Mary-Ellen Drummond brings together the best from her programs to inspire everyday excellence. You’ll hear: how our attitudes, communication, and people skills effect performance; how to provide what all employees, customers, and people want most; how to stay motivated; and how to keep moving forward with success principles that really work.
Just a couple reviews:
“On a scale of 1-10, a 15!” ---Disney Worldwide Services, Inc.
“Mary-Ellen Drummond’s presentations inspire audiences to take action and become more powerful, positive and persuasive in their personal and professional lives.”
