"I've been to lots of "good meetings" in my time, but never one as good as last week's Customer Conference. Somehow, we achieved what we rarely do; an almost mystical spirit of belief in fresh possibilities."
Knight Ridder
"I would like to thank you for an excellent, entertaining presentation at our annual management retreat. It is obvious to me that you have the pulse of the nation regarding how to please your customers. We really appreciate how you customized your talk to the Hospital Center and the insights you gave us to energize employees to customer service."
Washington Hospital Center
"Sue is a great speaker and motivator... Sue is dynamic the room loved her... Terrific speaker... Motivating, enthusiastic, realistic - she is "how" to inspire and energize people... Outstanding keynote... will make a positive difference in my service approach and delivery."
Achieveglobal
"Your discussion of Beyond Lip Service was a perfect fit for our audience... sharing success stories along with your blend of knowledge, and style provided our attendees with a highly professional and enlightening presentation."
Lucent Technologies
"What an incredible day yesterday was! You were delightful, motivational, inspirational, informative and downright fun! I loved the phrase, "Encourage the Heart." Seems like a great place to begin and a great place to return to very frequently."
The Tech Museum of Innovation
"Sue functions as a leadership coach, helping us think through critical issues around focusing on the customer. She is relentless in her commitment to help us understand the depth of commitment necessary to create the customer-focused organization we desire."
Michele Hunt, author The Dreamakers, former VP Herman Miller & Federal Quality Institute
"Not only did Sue awaken us to new ways of delighting our current customers, but she convinced us we can win new customers in a consolidating market. On a personal level, Sue helped me realize that achieving my business goals would not happen until I re-evaluated my priorities to include personal balance and well-being in my own life."
Bart Franey, former President, Milcare
"Since working with Sue, our company has undergone a revolutionary transformation. She supported our leadership team through complex challenges and always develops innovative ways to address our needs. She also never fails to challenge us in a way that takes us forward from where we are."
John Mathewson, CEO, Allied Graphic Arts
"Sue has repeatedly stretched my self-perception as a leader by raising the bar towards standards I had not previously understood. She never fails to provoke improvement and model excellence through her own conduct and perseverance."
Chris Carey, CEO, Datatec Industries
"The Service Quality Leadership Forum 2000 reflects Sue's understated grasp of excellence. These incredible meetings will help shape the future of many significant organizations. Sue'sapproachability, combined with a clear focus and a formidable knowledge base, makes her a special contributor to business in America today."
Robin Orr, Pres., The Robin Orr Group and first Planetree Hospital Administrator
"Sue's pragmatic advice and experience across various industries has added significantly to my understanding of possible approaches and critical success factors for the healthcare industry.
Mark Scott, CEO, Mid-Columbia Medical Center
"Sue's most remarkable trait is that she teaches our management how to solve their own problems as this changing world presents new challenges to us."
Armand Shapiro, CEO, Garden Ridge Pottery
"Sue's presentation was a highlight of our conference. Her motivating and enlightening talk was inspirational to all."
J.R. Joy, Dept. of the Navy
CLIENT LIST
COMMUNICATIONS
Achieveglobal
Bell Canada
Knight-Ridder Newspapers
Northern Telecom
CONSUMER PRODUCTS/SERVICES
Allied Graphic Arts
Avon
Coca-Cola Canada
Datatec Industries
Disney World
Frank Howard Allen Realtors
Glaxo Latin America
Harley-Davidson
Herman Miller Furniture
Levi Strauss
Marigold Foods
Marriott Hotels and Resorts
Oxford Shirt
Pepsi-Cola Company
The Coleman Company
Society of Consumer Affairs
Southwest Airlines
Sutter Home Winery
The Picture People (Hallmark)
Trinchero Estates Winery
3M
FINANCIAL SERVICES
American Title Services
Charles Schwab
Dean Witter Reynolds
Southcoast Capital Corp.
Toronto-Dominion Bank
VISA Bankcard Services
Capital One
HEALTHCARE
Air Force Medical Services
Baptist Healthcare
Geneva Pharmaceuticals
Healthcare Forum
Mercy Health System
Planetree Model Hospital Project
Washington Medical Center
HIGH TECH
Apple Computer
Google
Hewlett-Packard
IBM Canada
Microsoft
Pitney Bowes Software
The Tech Museum of Innovation
GE Advanced Materials
PUBLIC SECTOR
U.S. Air Force
Association of California Women in Business
California Conservation Corps.
Canada Post
Cleveland Chamber of Commerce
Department of Defense
Direct Relief International
Girls Inc.
New Hampshire Hospitality Association
St. Lawrence College
U.S. Forest Service
