"Very valuable insights in addressing and resolving conflict."
Boeing, Chief Procurement Agent "Speaker was very engaging and enthusiastic. Provided practical information that I will use at work and home."
Fidelity Investments, Vice President of Quality Implementation

"Concept of thinking about conflict as a source/symptom of waste is powerful. Tool box of countermeasure techniques very useful."
Hewlett Packard, Project Manager

IBM - Project Manager: "Enjoyed presenter's job experience and background. Excellent, very hands on - good group interaction."
IBM, Project Manager

"John is a very engaging and knowledgeable speaker. He delivered an energetic presentation filled with applicable examples, humor, and professionalism. He was well prepared."
Project Management Institute, Vice President of Programs

"John is easily the best instructor I have had at D&T. He is very well prepared and able to kick start a discussion even when the class's energy seems low. He is filled with numerous examples from which to illustrate his point. He should be used as much as possible."
Deloitte & Touche - Key Account Manager

"John's excellent teaching ability is enhanced by his ability to bring together people from diverse viewpoints and enable them to share visions with one another. This leads to the tearing down of barriers so that people can work together in a supportive team environment to strive towards common goals. John asks "what if" and enables others to do the same."
Herman Miller - Director of Manufacturing

"John would be a good resource to use for scenario planning and team building in the new, post-org world. His process basically does this: the group lays out possible futures, both desired and undesired, then you walk through potential action plans under each possible future. So rather that fearing and being in denial on the undesirable outcomes, you actually come away with some confidence and game plans for dealing with the alternate futures."
Intel - Senior Engineering Manager

"John is the epitome of a facilitator. I am continuously impressed by John's abilities to gather divergent pieces of information from the group and synthesize all of it into action plans or planned for results that could be achieved by any layer of the corporation. He always makes all participants comfortable and at ease in dealing with issues that may be controversial and/or require a new degree of flexibility on their part."
Mellon Financial Services
Vice President, Employee Training and Development

Selected Cients:

• Alden Dow Creativity Center
• American Management Association
• American Supplier Institute
• AT&T
• Avery Dennison
• Baltimore Gas and Electric
• Benteler Automotive
• Bissell
• Borg Warner Automotive
• Borroughs Corporation
• Canadian Management Center
• Cascade Engineering
• Citibank
• Coopers & Lybrand
• Daimler Chrysler
• Deloitte & Touche
• Detroit Edison Credit
• Dow
• Faurecia
• Fuel Cell Energy
• First Michigan Bank
• First USA
• GE Capital Services
• General Motors
• Grand Rapids Right Place Program
• Herman Miller
• Holland Community Hospital
• Holland Group
• Hope College
• Howard Miller
• Hydro Automotive
• Intel
• Lacks Industries
• M&M Mars
• Macatawa Bank
• Magna - Donnelly
• Mellon Financial Services
• Merck
• Navistar
• Newsday
• Perrigo
• PNC Bank
• PriceWaterhouseCoopers
• Prudential
• Quixtar
• Schering - Plough
• Steelcase
• Stolt Parcel Tankers
• Trans Union
• Trinova Corporation
• Underwriters Lab
• Warner Norcross & Judd
• Western Michigan University
• Western Union
• Wolverine Coil Springs