Brief Summary
Fact - Most individuals find it difficult to deal with change. Why? I have received many responses: "The fear of failure," "The fear of the unknown," "Many individuals are set in their ways," "Routine," "Familiarity," and the list goes on. Remember, one of the major reasons that many resist or feat CHANGE in the workplace is that most individuals cannot deal with change in their own lives. This workshop is designed to give individuals a step-by-step approach to "Master Change." Once an individual masters change in their own lives, they deal with and develop the ability to master any change in the workplace. In today's turbulent and fast society, individuals find themselves wrestling with constant, ongoing changes. As a business, or as an individual, we must learn to deal with and create ways to profit from all our experiences. In all that we face, let us choose to take positive action to deal with the emotions that will surface. This will enable all of us to remain teachable, and will ensure SUCCESS.

In this presentation, the participants will learn, and leave with, a plan of action that will include the six steps that will affect positive transitional change in their lives, careers, and companies.

YOU WILL LEARN:

• How to identify your concerns and the obstacles that may be blocking you from experiencing positive change...
• That before you can go forward, you must discover where you are now... Through the Five "R" Experience Evaluation...
• How to deal with your emotions so that you can make a positive transitional change...
• How to deal with the barriers and habits that may keep you from going forward and mastering change...
• How to take the obstacles in change and turn them into opportunities. This will help you in the transition of change...
• A step-by-step process that will guide you in making the right decision to experience measured results...
• How to better understand the role that your self esteem will play in the success of any change in your life and career...
• How to implement these steps of mastering change in both your life and career...

Motivation:
"Find Your Niche or Stay in a Ditch"

Brief Summary
It can be a conscious or unconscious decision to fall into, or even worse, create a ditch in your life or career. It is sad, but true, that a majority of individuals are trapped in a DITCH. Ditch...? No way, you think, but that ditch, in many cases, is better known as a "rut" which has been painfully followed out slowly over the years by stagnation, confusion, insecurity, depression, and worse—denial. Peering at the world from their mental burrows, these individuals may see no light at the end of the tunnel. Remember, just as a meteorologist can identify the warning signs of a storm, we too can become informed and aware, therefore, recognizing the warning signs of a DITCH.

Once we recognize that we may be headed into a rut (ditch), instead of dwelling in a pit of our own fear, we can discover the positive values and characteristics of our true NICHE. Yes, we can develop a maintenance program to ensure that we stay out of a future ditch in our life or career.

In this presentation, the participants will learn to appreciate self development by learning how to LAUGH at themselves, fall in LOVE with themselves, and become successful BECAUSE of themselves.

YOU WILL LEARN:

• How to identify the warning signs of a potential DITCH. This will help you avoid digging your own ditch...
• To discover all the things that you are doing right and seek better ways of doing things for continued success...
• How to become proactive by taking charge of your life...
• How to bolster your confidence by understanding that "applied" knowledge is power, and how to use that power...
• What self-promotion is and how to reach out beyond your own limitations by getting involved with others...
• How to define and practice the true meaning of "stewardship." What goes around, comes around...
• How to handle failures and adversities, and how to turn them into opportunities from which to learn and grow...
• How to develop the impetus for success for your NICHE: Effort, Effectiveness, Efficiency, and Excellence...

Preparing For The Future:
"Packing for Success... Standing Firm... and Moving On..."

Individuals Must Have Hope That There Is A Future, And Become Responsible, Accountable Owners Of That Future

Brief Summary
As individuals, we choose to build our lives on negatives or positives. We no longer have the luxury of waiting until something happens. Yes, we all have a "back pack," and throughout our lives we fill it with values that will shape our future. We must make choices and understand that whatever choice we do make, we draw from our "back pack," the values that will carry us to a level of success. Remembering that whatever choices we do make, there will be consequences.

As parents, educators, and employers, we are continuously fighting a dropout epidemic in our homes, schools, and workplaces. The good news is that we can cut the percentage of those who are thinking of dropping out and help make a difference in their lives. In this positive and high energy program the participants will learn steps to fill their back pack with positives, and not negatives. It will encourage individuals to commit, and will create the desire to master change; therefore, becoming self-motivated and self-managed.

YOU WILL LEARN:

• How to believe in yourself, value who you are, raise your Self Esteem...
• How your ATTITUDE plays a significant role in packing for the future to ensure your success...
• The roles of EDUCATION, SKILLS, and COURAGE as assets to your accountability to family, work, and country...
• How to develop a plan of ACTION by setting goals in your life which will guarantee success...
• How to unpack the Bad Seeds, and pack the GOOD SEEDS so that you will have positive memories upon which to draw...
• To discover the things that you are doing right and seek better ways to pack today to ensure a successful future...
• To "NEVER GIVE UP" and how to make the right choices for positive consequences
• To master the "TEN" most powerful two-letter words that will impact the rest of your life...

Our Gift Through Diversity:
"Maximizing and Embracing Our Commonalities"

Discovering What We Are Doing Right And Seeking Ways Of Doing Things Better... The Education We Need To Ensure Success

Brief Summary
"If I had known then what I know now," maybe I would have responded better. We do not want you to have any regrets or guilt. Let us remain teachable, for diversity must be brought to the attention of everyone within the company to ensure that the company will continue to survive and succeed. Yes, our demographics are changing at a very rapid pace; customers, as well as our employees, are seeking individuals that understand them better.

The introduction of diversity to an organization should be introduced as a three phase process:

1. The AWARENESS phase... 2. The PROCESS phase... 3. The IMPLEMENTATION phase...

These phases can be introduced in a very positive format to enable all participants to discover what they are doing right and seek better ways of doing those things. We need to develop a diversity maintenance type program which will encourage all members of the TEAM to maximize all of our values, experiences, and commonalities.

In this presentation the participants will learn to appreciate the value of Diversity training. You will experience a high energy workshop which includes activities to ensure retention and a desire to make a difference in their lives as well as in their company, community and family.

YOU WILL LEARN:

• A system of how to manage and how to keep and maintain customer loyalty...
• How to take a sincere interest in the external and internal customer...
• How the ATTITUDE of all personnel towards the customer can make a difference...
• All about customer loyalty, your competition, and the bottom line: The real competitive edge...
• How to coach, partner, and connect with all your customers to ensure repeat business...
• How to listen to the customer and allow them to teach you how they want to be served...
• How to motivate personnel for top performance, to commit to quality customer loyalty...

Preparing For The Future:
"Packing for Success... Standing Firm... and Moving On..."

Individuals Must Have Hope That There Is A Future, And Become Responsible, Accountable Owners Of That Future

Brief Summary
As individuals, we choose to build our lives on negatives or positives. We no longer have the luxury of waiting until something happens. Yes, we all have a "back pack," and throughout our lives we fill it with values that will shape our future. We must make choices and understand that whatever choice we do make, we draw from our "back pack," the values that will carry us to a level of success. Remembering that whatever choices we do make, there will be consequences.

As parents, educators, and employers, we are continuously fighting a dropout epidemic in our homes, schools, and workplaces. The good news is that we can cut the percentage of those who are thinking of dropping out and help make a difference in their lives. In this positive and high energy program the participants will learn steps to fill their back pack with positives, and not negatives. It will encourage individuals to commit, and will create the desire to master change; therefore, becoming self-motivated and self-managed.

YOU WILL LEARN:

• How to believe in yourself, value who you are, raise your Self Esteem..
• How your ATTITUDE plays a significant role in packing for the future to ensure your success...
• The roles of EDUCATION, SKILLS, and COURAGE as assets to your accountability to family, work, and country...
• How to develop a plan of ACTION by setting goals in your life which will guarantee success...
• How to unpack the Bad Seeds, and pack the GOOD SEEDS so that you will have positive memories upon which to draw...
• To discover the things that you are doing right and seek better ways to pack today to ensure a successful future...
• To "NEVER GIVE UP" and how to make the right choices for positive consequences...
• To master the "TEN" most powerful two-letter words that will impact the rest of your life...

The Basics For The Pros:
"Mastering The Disciplines of Persuasion, Sales, and Negotiation"

It Is One Thing To Learn Techniques From An Individual, But It Is Another Thing To Be Taught By An Individual Who Has Done It Himself And Has A Proven Track Record

Brief Summary
You may be familiar with the phrase, "Knowledge is Power." There is much value in this statement, but we will take the meaning to the next level. You will learn that "Applied Knowledge is Power." Please remember that selling is not an art: it is a discipline. Mastering the basics of Persuasion and Negotiation can be accomplished by mastering certain disciplines and techniques.

MYTH: Powerful Negotiations and Persuaders are born... REALITY: Top Powerful Negotiators and Persuaders are DISCIPLINED...

In these programs, participants will learn to focus on the disciplines required to meet the current needs of their client base. You will be given proven "How To" techniques that will become basic "Tools" for your professional trade. The techniques that you will be taught will enrich your Persuasion and Negotiation possibilities. There is so much to learn, but in these workshops we will have fun in the process. One of our goals is to help individuals build their confidence and enhance their presentation skills. Hundreds of individuals have benefited from these high energy workshops. It is the DISCIPLINE that allows us to master the basics and experience success.

YOU WILL LEARN:

• That "ATTITUDE" is everything for the success in Mastering the basics..
• How to master and invest your time for greater value and measured return...
• Questions: The most powerful tool of an expert master persuader and negotiator...
• Going beyond "Feature - Benefit Selling" to better understand the emotions involved in selling...
• How to make the other side play fair by creating a positive WIN/WIN situation...
• To not fight with the person by seeking solutions...
• How to "Hone" your skills and strategies to help secure positive results for all parties involved...
• How to prepare, present, and agree on the ground rules before you engage in the process...
• How to handle the stalls, questions, or objections they will try to use to derail you, for you will be prepared...

Straight Talk About Customer Loyalty: "Customers Want to Come Back... Let Them"

Brief Summary
It is a fact: Money spent teaching all our people how to treat all our customers will out perform all other investments we make for our companies. As more and more companies are realizing, it takes quality personnel to create and support a quality customer service environment.

We must answer our personnel's desires to perform by providing them with the tools they need to do the right thing every time. Never forgetting that good customer service starts at the TOP and so does bad customer service. We cannot assume that everybody understands what is expected of them. This can be accomplished by helping all personnel to become more self-managed and accountable. This will ensure commitment, loyalty, and a sense of empowerment throughout the company.

This session will focus on effective ways to foster positive company cultures that will demand nothing but the best from everyone. Participants will learn how to build customer relationships that will allow the customer to return with a "Smile."

YOU WILL LEARN:

• A system of how to manage and how to keep and maintain customer loyalty...
• How to take a sincere interest in the external and internal customer...
• How the ATTITUDE of all personnel towards the customer can make a difference...
• All about customer loyalty, your competition, and the bottom line: The real competitive edge...
• How to coach, partner, and connect with all your customers to ensure repeat business..
• How to listen to the customer and allow them to teach you how they want to be served...
• How to motivate personnel for top performance, to commit to quality customer loyalty...