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TOPICS:
Health
Health Management
Communication
Achievement / Peak Performance
FEE CATEGORY:
5.0k to 10.0k |
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 Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients
This important resource describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. Susan Keane Baker explains how to find out what patients really think and how physicians can best respond in a variety of situations. Co-published with the Healthcare Assembly Press.
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