“Thank you – this was wonderful. Practical tips. An insightful and caring presentation.” Ellen Coughlin
Vice President, Patient & Family Services
Saint Barnabas Hospice

“The ideas were “real” – things I could immediately use.” Jane Atkins
Director of Support Services
Mountain View Medical Center

“I liked the review of multiple strategies to handle complaints in a positive way.” Diana Batchelor
Administrative Director, Clinical Operations
Ottumwa Regional Health Center

“Susan exceeded my expectations. Her humor, knowledge and enthusiasm for the subject were contagious."
Kathryn Zimmerman
Director, Patient Relations
Christ Hospital

“This program offered many techniques for patient relations – dealing with negative issues and difficult people, how to get to a satisfactory resolution for both the patient and the medical center.”
Karen Caruso
Quality Management/Patient Relations
St. Vincent’s Medical Center

“Good humor interjected. Stories were ever so helpful. Very well done – held my attention the entire time!”
Janene Yeater
Quality Management Director
MedCentral Health System

“Great ideas that can be quickly implemented.”
Angi Miller
Patient Representative
Ottumwa Regional Health Center

“The presentation made me think about why I went into medicine in the first place. I learned a lot and it made me think about my practice in a different way.”
Madeline B. Morris, MD
Child Health Associates

“Right on the money… simple, practical tools for exceptional patient care.”
Virginia Gortych-Barnes MD
Physician Advisor
Pocono Medical Center

“Terrific presentation. Dynamic speaker. Can’t think of a single way to improve the program.”
William F. Schmidt MD PhD
Medical Director, Children’s Hospital
Greenville Health System