CONSCIOUS COMMUNICATION®
Bring Out the Best in People at Their Worst
In an energetic, humorous manner, Dr. Brinkman's message hits home with situations that people find themselves in every day and empowers them with practical solutions. Communication is like a phone number, we need all the digits to get through and we need them in the right order. When we don't pay attention to our communication and its effects on people, we often create difficult situations. By becoming a Conscious Communicator - having the skills and knowing the specific strategies to handle various problem behaviors - we empower ourselves to be successful in bringing out the best in people.

LOVE THY CUSTOMER
Conscious Communication for Customer Service
This lively and fun presentation takes the one-on-one game of customer service and shows your people how to win over customers no matter how they behave. To build and keep the truly loyal customer, you need to go beyond mere customer satisfaction. You’ve got to shoot for nothing less than customer delight, every time. Dr. Brinkman reveals how Conscious Communication techniques create a feeling of being loved for the customer and satisfaction for the service professional.

MEETING MAGIC™
Using Conscious Communication to Bring Out the Best in People at Meetings
There is a great mystery that cries out to be solved: why are most meetings so awful, and what can we do to change them? According to a Wall St. Journal survey, 98% of people agreed that 50% of their time in business meetings is wasted. Over the last twenty years, Dr. Brinkman has developed and taught organizations how to have great meetings that are shorter, more effective and more enjoyable!

LEADERSHIP IN ACTION
Conscious Communication for Empowering Others
In a time of rapid change and the need to do more with less, leaders must create an inspiring environment, empower others, give useful feedback, create an attitude of continuous improvement, and rally people around greater visions and goals. With Dr. Brinkman’s Conscious Communication program for leaders, people are empowered to be great communicators and bring out the best in their teams.

THE CONSCIOUS ORGANIZATION
Bringing Conscious Communication to the Enterprise
Applying Conscious Communication training from the CEO to the mailroom has a stunning impact on motivation and morale, trust and respect, retention and productivity. Unconscious communication causes business losses, losses that often go uncalculated. Consider email misunderstanding — how much time is lost being concerned about it, trying to work it out, and clarifying what everyone really meant? When people work together, each interaction sets up the next. Conscious Communication training for the entire enterprise creates profound change in an organization and its employees.

SERVICE LEADERSHIP
Conscious Communication for Inspiring and Delivering Great Service
Designed for leaders of customer service teams, this program provides the foundation for how to inspire and deliver service excellence. By learning key strategies, your team will rally around a service vision and create an environment where everyone is constantly thinking of new ways to delight customers. Twenty years of Dr. Brinkman’s research has resulted in the discovery of 10 traits of all great service organizations.

CONSCIOUS COMMUNICATION SECRETS
Increasing your Influence, Persuasiveness & Effectiveness
You may realize the importance of a particular project or idea, but how do you communicate effectively to others so that it is not only understood but embraced? There are many verbal and nonverbal clues that persuasive people utilize to influence and motivate others. If your job is to communicate effectively to groups or individuals, this training will give you the communication power you need.

LIFE BY DESIGN
Managing Time with Conscious Organization™
Some clients have nicknamed this program, "How to Get a Life." Dr. Brinkman shows people how to organize for success, establish clear priorities, separate work and personal time, recover time to do what is important and eliminate procrastination. It is based on Dr. Brinkman’s many years as a counselor in private practice, helping people remove the obstacles to moving forward on what is dear to them in life.

SAFETY FIRST!
Conscious Communication to Inspire Safety
You know the importance of safety, but how do you and your safety personnel communicate that to those on the front line who come face to face with safety issues everyday? Dr. Brinkman will show you how to communicate in a way that makes your safety message stick. With his entertaining, stand-up comedy style, Dr. Brinkman demonstrates compelling communication. People in the audience are amazed by the level of communication power they are capable of, and Dr. Brinkman helps them apply it to influencing safety.