21st Century Pocket Guide to Proper Business Protocol is your one-stop source for the latest rules of business etiquette in four important areas:

I) Creating First Impressions That Can Lead To Lasting Impressions II) Make the Work Environment Work for You III) Rules for the Wired IV) Have Office Will Travel: Doing Business in Social Settings and on the Road

Creating first impressions includes introductions, meeting and greeting, networking, the art of conversation, written correspondence and professional wardrobe for men and women (including business casual dress).

In Make the Work Environment Work for You, you’ll learn how you can survive in a cubicle climate, make common areas work best for you and your colleagues, and other workspace-related topics.

Rules for the Wired delves into the digital domain, the electronic gadgets that make the daily business grind more efficient and how to best use them – communication technologies like cell phones, e-mail, voice mail and videoteleconferences.

The last section takes a look at business done outside the traditional office space, which can create lots of stress and opportunities for faux pas. Marjorie shares her tips on business dining, socializing with clients and colleagues, tips for tipping and much more!

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Readers will learn about the homework they should do before they give a presentation. Interested in client meetings? Conference speaking? The author describes what it takes to make each one successful. But that's not all. She also provides dozens of ways to summarize and remember the most important ideas, including planning sheets, quick reviews and lists of tips and techniques.

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Articles by Marjorie Brody:

• Business Etiquette Applies To E-Mail Also
  
• You Can`t Sell Anything If You Can`t Sell Yourself
  
• Ten Commandments for Gender-Neutral Etiquette
  
• 10 Little-Known, Rarely Discussed, Highly Effective Presentation Techniques
  
• Take Your PAL On All Sales Calls
  
• Handshaking 101: A Classic Gesture Defined