The demands of today's marketplace require us to learn new techniques & new skills to help us turn our goals & our vision into reality. In this informative and inspiring presentation based on the revolutionary work of Robert Fritz, Bodine will share principles & techniques, to help you boost your natural creative capacity, and increase your ability to create the results you want, in your work and in your life.

It's important to know how to inspire yourself in an authentic way, but inspiration without action is pointless. And action without the focus of an intelligent strategy can often be misguided. What we need is an achievement method that helps us focus our attention, generate leverage, develop strategy, and provide us with the energy for execution & follow-thru.

The good news is such a method exists. And, the people and companies using it have created very productive results for themselves.

Meeting the Leadership Challenge
DEVELOPING YOUR “PEOPLE SKILLS & PEOPLE WISDOM”
Clearly your employees are your greatest resource, if you can get them to become completely committed to their work, if you can get them focused on and excited about great performance.

To succeed and to prosper we must meet the leadership challenge. The old models of leadership behavior don't work anymore -- and perhaps they never did. To influence others in a positive and productive way, we must continue to develop our people skills and our people wisdom.

In this presentation Bodine will answer the following questions:

• What are the principles & behavioral characteristics of the new leadership model ?
• As leaders, what must we learn to do to foster great performance by others?
• How can we influence our employees to be as committed as we are to the success of the enterprise?
• How do we get great performance when we can’t pay for it?

BUILDING COMMITMENT & INVOLVEMENT
To unlock the full potential of our employees we must create a new type of working environment. Each year we are required by the demands of the marketplace to ask for more and more from our employees. Bodine will challenge you, as a leader, to examine what you can give in exchange, when you ask for more from your staff. (And no, it's not more money & benefits).

You will learn how to increase employee commitment & involvement by examining the latest Top-10 List of "What Employees Want from Work," from a study by the Public Agenda Foundation. He will also share, from the latest studies, the core elements of what it takes to create a working environment that will attract, retain & motivate the best employees available.

Capturing the Heart of Your Customer
To gain a competitive advantage in today's marketplace, we must drive our behavior with a broader definition of service excellence. In an era where successful brand building is so important, we must renew our focus on our customer. We must raise our sights and focus on creating customer loyalty. It’s not an easy task in a world where the buyer has all the power, but it can be done.

To succeed in the 21st Century customer retention is critically important, and customer retention is a measurement of customer loyalty. It's based on creating customer value and strengthening the customer relationship with each & every customer contact.