Profiting from Common Sense Service!
Join Teresa Allen as she takes you on a wild ride through true stories of service excellence and service disasters and ties them into service and sales lessons for your organization in this keynote based on her best selling book: Common Sense Service: Close Encounters on the Front Lines. Teresa will captivate your group as she intertwines her true stories of close encounters on the front lineswith stories from your ranks to peak audience interest and bring bottom line results. Your group will have eyes opened as Teresa then uses a simple calculation of the positive and negative spin that can be generated from any single transaction in your industry. A musical close will leave participants on their feet wanting more! Having the TIME of Your Life!
In this highly motivational program perfect for the opening or closing of your meeting, Teresa Allen will illustrate how life races on yet each of has over 100,000 heartbeats a day to maximize our impact on ourselves and those around us. She demonstrates that success is earned in the seconds of your life, and how you chose to use them. Audience members will see their life through different eyes as they leave this program with new energy andpassion for the TIME in their life!
Common Sense Selling: The Art of Asking Questions
Are you looking for a program sure to put the fire back into your sales efforts? Teresa Allen will demonstrate that we can’t sell anything before we ask the questions that unlock the door to the customer or prospects decision making. Teresa will conduct a conference call with your conference planners prior to this program to customize this dynamic and interactive program for your group and will plan with you for the perfect keynote or training timeframe!
Hanging On By Our Fingernails!
This program, perfect for any women’s conference, takes a humorous and touching glimpse into the everyday life of women trying to juggle the many roles that they play every day. Participants will leave energized and renewed as the program finishes with a memorable musical finish!
Adding L.I.F.E. to Your Meetings (Lively, Informative, Fun & Entertaining)
Do you judge the success of your meetings by how few fall asleep? This highly interactive program demonstrates how creativity and use of program teasers, games, and ice breakers bring success to meetings. This program is perfect for a break-out session in a conference and is especially great for associations looking for a chapter leadership program or a team of managers with presentation responsibilities.
OTHER POPULAR PROGRAMS SURE TO BRING RAVE REVIEWS!
Common Sense Customer Conflict: Opportunity Knocks!
- Types and Sources of Customer Complaints
- 3 Levels of Customer Anger
- Handling Varied Customer Personalities
(Teresa is author of a chapter by the same title in The Service Path; copies available for participants).
Common Sense Communication: Who am I, Who are You?
- Discovering Your Communication Style
- Communicating with Varied Customer/Co-Worker Communication Styles
(An interactive teambuilding exercise can be combined with this program for great results!)
